Comm Supports Dir RN

Community Supports Director, RN

Job Description

Title: Director of Community Supports, RN

Department: 1000

Reports To: Chief Operating Officer

Date Prepared: January 27, 2016

Revision Date: October 14, 2025

Status: Exempt Safety/Security Designation: This position IS a safety/sensitive position for the purposes of the Arkansas Medical Marijuana Amendment, Act 593.

Position Summary:

The Community Supports Director, RN oversees the delivery of high-quality health and care services, ensuring that individuals receive compassionate, comprehensive, and person-centered support. To uphold the mission and goals of the agency and increase the quality of services and supports offered to ICM customers. Possess the following competencies: analyzing, problem solving, delegating, managing people and programs, planning and organizing, financial expenditure tracking, equipment uses and supervision, confidential information management, outside relations, personnel. High level of ability to communicate verbally and in writing. The Director works under the supervision of the C.O.O. and provides oversight to direct support teams to meet the needs of individuals served. This role includes special focus on supporting aging populations and individuals requiring personal care assistance, fostering dignity, safety, and independence in all service settings.

Work Schedule:

Work hours are expected to be flexible and governed by emergency situations and other duties. The employee must be available overnight and weekend on-call. Will travel in position, in state and out-of-state, if needed. Must serve as back up for crisis, will be involved with behavioral incidents, some unusual conditions exist. Back up must be arranged prior to being unavailable for job duties.

Responsibilities:

• Oversee and coordinate health-related and care activities, with emphasis on aging populations.
• Collaborate closely with the ICM team to ensure continuity and quality of care.
• Monitor documentation, medication administration, and health observations for accuracy and compliance.
• Lead initiatives for wellness checks, health education, and preventive care within the ICM community.
• Ensure adherence to all applicable health, safety, and confidentiality regulations.
• Communicate effectively with team members, families, and supervisors regarding individual health needs or concerns.
• Foster a culture of respect, compassion, and independence for individuals requiring aging and personal care support.

Qualifications/Specifications:

• Current Registered Nurse (RN) license required.
• Previous experience working with aging populations or in personal care settings strongly preferred.
• Strong communication, organization, and leadership skills.
• High level ability to communicate verbally and in writing. Knowledge of computer, proven possession of analytical, organizational, administrative, decision making, and leadership skills.
• Ability to work with all levels of personnel and customers. Will represent the agency with outside sources and providers of support. Will represent the agency at training, conferences, and conventions.
• Understands the mission and vision of Independent Case Management. Operates within the concept of client focused care. Must be an effective team leader. Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies. Maintains knowledge and conforms to ICM policies and procedures.
• Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
• Ability to maintain confidentiality and ensure compliance with care standards.
• Requires full range of body motion including handling and lifting, manual and finger dexterity, hand-eye coordination, and the ability to perform job related duties which may require lifting, standing, bending, stooping, stretching, walking, pushing, and pulling with or without reasonable accommodation. Able to lift and carry equipment and supplies up to 50 pounds.
• CPR and First Aid certification (or ability to obtain upon hire).
• Proficiency in documentation and basic computer applications.
• Understands the mission and vision of Independent Case Management. Operates within the concept of client focused care. Must be an effective team leader. Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies. Maintains knowledge and conforms to ICM policies and procedures.

Primary Duties

• Understanding of the functional knowledge that is involved in management, being a good role model for employees, and show proficiency in the work being supervised.
• Attend meetings and evaluations with customers and staff within the community being served by visiting the homes of customers or staff or by meeting in a public place. When shorthanded or a vacancy exists, the Director will cover the catchments area, requesting additional assistance as needed.
• Identify areas in the waiver program that need modifications, being aware of the day-to-day operations and requirements as well as the larger organizational issues involved.
• Create a regional “team” approach to give honest and motivational feedback to employees, and establish a process for problem-solving, turning obstacles into opportunities.
• Maintain accountability for program standards in the catchments area, assuming responsibility for the team and required standards. Identify key responsibilities and skills for employees, assess and strengthen the program and employees, achieve outcomes, and design intervention strategies when needed. Understand and comply with HIPAA restrictions. Assure that work is accurate and that it conforms to program standards, maintain priorities while meeting deadlines and maintaining a smooth workflow.
• Identify, analyze and evaluate personnel, operational, organizational and budgetary problems. Included are such activities as identifying underlying causes of problems, linking common elements and interrelationship between problems, relating problems to broader issues, and suggesting possible organizational implications.
• Provide support for new employees, adding the elements of training with assuring the quality of supports remain at acceptable levels. Serve as the second agency contact and assist current employees with areas needing assistance, from the employee or supervisor perspective. Track information and paper flow, assure responses are provided and billing continuity. Review monthly and quarterly reports to assure licensure compliance and problem solving.
• Update employees on policy changes and attend DDS plan review at least quarterly. Be proactive in staff monitoring and customer issues, maintain contact with all customers/family/guardian in the catchment area at least quarterly, serving as the problem solver and representative for ICM in the field.
• Develops and maintains positive, cooperative relationships with the community, such as but not limited to, schools, civic groups and social agencies.
• Lends support to Marketing/Publicity for all programs and services within the region.
• Assists with the preparation of grant reports and proposals, highlighting the metrics and successes for supporters and other funding sources.
• Maintains relationships with program partners.

Key Relationships

• Maintains positive relationships with internal and external customers. Is effective in interacting with others, motivation, and problem-solving.
• Proactive in meeting the needs of customers, customers, and staff. Responds promptly to needs or requests.
• Keeps direct supervisor informed of problems and recommends solutions.
• Participates in education/development of staff and customers.
• Helps maintain positive public image and relationships.

Initiative

• Develops specific work plans and due dates.
• Follows through on planned assignments within assigned timeframes.
• Effectively prioritizes assignments.
• Willingness to take on other job duties as assigned.
• Adjusts to change, work pressures or different situations without undue stress.
• Demonstrates skill in developing improvements in current processes.
• Effective in cost control and resource utilization.

Professionalism

• Adheres to dress code, personal hygiene, conduct, and attendance policies.
• Accepts both positive feedback and feedback for improvement.
• Demonstrates a supportive/positive attitude towards the company and fellow employees/staff and is a positive team member.
• Expresses self in an organized, comprehensive, articulate and concise manner.

Job Description Review and Acknowledgement:

I understand the statements contained in this document are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be construed as an all-inclusive list of duties, skills, and responsibilities for this position.

I understand this job description and its requirements, and I also understand that I am expected to complete all duties as assigned. I understand that the job functions may be altered periodically. We want you to be successful at ICM. If there are questions regarding this job description, please see your supervisor for clarification.

I verify that I can perform the essential duties of this job with or without accommodation:

I can perform the essential duties of this job without accommodation.

OR

I can perform the essential duties of this job with accommodation

(provide additional accommodation information below)

I have noted below any accommodation(s) that are required to enable me to perform these duties:

___________________________________________________________________________________________________

___________________________________________________________________________________________________

I am NOT able to perform the essential duties of this job.

Employee Name (please print): __________________ Date: _____________

Employee Signature: _______________________________

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