Command Center Operator

RMI International is hiring two (2) full-time COMMAND CENTER OPERATORS to work the following work schedules:

(1). Monday-Friday, 6:00am-2:00pm

(2). Saturday-Wednesday, 2:00pm-10:00pm

PROFESSIONAL SUMMARY

This position will be responsible for working within COMSEC Operations at the clients corporate office in the city of Torrance, CA. A Command Center Operator is responsible for managing the operations and response coordination within command centers, such as those in military, law enforcement, or emergency services. These operators handle communication systems, monitor real-time data, and ensure timely decision-making to address emergencies or critical situations. They play a crucial role in facilitating effective communication between different units and ensuring a swift and organized response.

ABOUT US

RMI is a leading-edge organization committed to providing public safety, customer support, and related services to its clients. Certified as a Minority Business Enterprise (MBE), RMI is a California-based corporation headquartered in the City of Paramount. Established in 1996, the Founder’s vision was to develop a professional organization that would provide clients with consistent quality in an array of services while providing employees with care, respect, and opportunity for personal development in their professional careers. Our continual growth over the past 26 years has proven that our philosophy of espousing quality in each aspect of our service works.

JOB LOCATION

Torrance, California 90501.

DUTIES AND RESPONSIBILITIES

• Monitor and Operate Communication Systems: Oversee communication networks, ensuring they function efficiently and effectively during crises.
• Real-Time Decision Making: Make critical decisions based on real-time data, coordinating responses to emergencies or operational needs.
• Coordinate Response Efforts: Act as the central point for relaying information to and from various departments and field units.
• Supervise Control Center Operations: Ensure all systems and personnel within the control center are operating optimally.
• Prepare Reports and Documentation: Compile and maintain records of incidents, responses, and resolutions for reporting and future analysis.
• Ensure Compliance with Protocols: Ensure all operations follow established safety and regulatory standards.
• Train and Mentor Staff: Train new operators and staff members on operating systems and emergency procedures.
• Monitor Security Systems: Oversee security operations, ensuring surveillance systems and alarms are functional and providing updates on potential threats.

QUALIFICATIONS

• Education: High school diploma or GED; some positions may require a bachelor's degree in a related field such as criminal justice, emergency management, or information technology.
• Experience: Previous experience in emergency management, law enforcement, or military service is often preferred.
• Certifications: Certification in emergency management or incident command may be required

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• REQUIRED SKILLS
• Analytical Thinking: The ability to analyze complex information quickly and make informed decisions.
• Communication Skills: Proficient in relaying clear instructions and updates to various teams and stakeholders.
• Technology Proficiency: Familiarity with command and control systems, databases, and other technologies used in emergency response.
• Problem-Solving: Ability to respond to unexpected situations and solve problems effectively.
• Leadership and Teamwork: Ability to work well as part of a team and take charge in high-pressure scenarios.

PHYSICAL REQUIREMENTS

• Must be able to stand, sit, stop, bend, and walk regularly for 8-12 hours per shift.
• Must be able to climb up to 3 flights of stairs.
• Must be able to use body members to work, move, or carry objects or materials.
• Must be able to exert up to fifty pounds of force occasionally and/or up to twenty pounds frequently.

REPORTS TO

COMSEC Operator will report directly to the COMSEC Supervisor.

SALARY

$23.34 per hour

PERKS AND BENEFITS

• Up to 6 days of Paid Sick Leave (PSL) per year
• Medical
• Dental
• Vision
• 401(k) coverage after 1st year of employment
• Employee Referral Bonus
• Employee Discounts
• Employee Assistance Program

HOURS OF OPERATION

During designated operating hours, special events, and recognized holidays. Hours of operation will be consistent for service provided at the American Honda Corporate Office.

TRAINING

Aside from RMI-provided orientation and initial training, the Command Center Operator shall participate in a minimum of on-the-job training.

EQUAL OPPORTUNITY EMPLOYER

RMI International, Inc. complies with all legal requirements, including the Federal Fair Labor Standards Act, Equal Opportunity Employment, and Americans with Disabilities Act. RMI strives to ensure that our company personnel will reflect that diversity in terms of race, gender, disability, language, those facing barriers to employment, and other characteristics. RMI International regularly provides professional development opportunities to its personnel to ensure retention.

Job Type: Full-time

Pay: $23.34 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• Do you have any visible tattoos neck, face, or hands?

(Visible tattoos are not allowed per the company's grooming standards, which applies to all employees.)

• What are the names of emergency and/or dispatching services you currently or have used in the past as part of your work experience?

Education:

• High school or equivalent (Required)

Experience:

• using Emergency/Dispatching systems : 3 years (Required)

Work Location: In person