Commerce Quality Assurance Analyst

• Reviewing developer work products
• Reproducing issues and designing test scenarios
• Managing user acceptance testing
• Providing feedback on enhancements made to our subscription order billing, CPQ, and E-Commerce systems

• Validate new commerce updates, features, and integrations.
• Collaborate with developers to assist with issue debugging and reproduction.
• Maintain clear and detailed documentation of issues and manage tickets in Jira.
• Actively contribute to the commerce knowledge base and documentation.
• Provide actionable feedback and insights to improve the user experience.
• Develop comprehensive test scenarios that accurately validate development updates.
• Facilitate the smooth execution of user acceptance testing sessions.
• Partner with Commerce Engineering to develop and enhance test automation.
• Offer support and assistance to sales, order management, and customer operations teams.

• Bachelor's Degree in Computer Science or equivalent practical experience.
• 5+ years of proven success in web application quality assurance.
• Experience with issue tracking systems (e.g., Jira, Asana, Bugzilla, Redmine).
• Skilled in writing documentation and knowledge base articles.
• Strong understanding of browser developer tools (e.g., console, network, storage).
• Ability to quickly identify issues, clearly articulate steps to reproduce, and provide fix recommendations.
• High degree of user empathy with the ability to provide feedback for improving user experience.
• Excellent communication skills, capable of articulating complex ideas and solutions to broad audiences.
• Proficient in English, both spoken and written.
• Experience with test automation tools such as Tricentis, Selenium, and Cypress.

• Experience using Salesforce CRM.
• Proficiency in product configuration tools such as Oracle CPQ Cloud, Salesforce CPQ, or Conga CPQ.
• Familiarity with subscription management systems like Salesforce Billing, Zuora, or Stripe.
• Knowledge of Order Management Systems, including Oracle ERP and SAP ERP.
• Experience with E-Commerce platforms such as Oracle Commerce Cloud, Salesforce Commerce Cloud, or Magento.
• Familiarity with client-side issue monitoring tools such as Bugsnag, Sentry, or Airbrake.
• Strong analytical skills and competency in exporting, manipulating, and importing data with Excel and data loaders.

• India – (Flexible hybrid work model - work from Bangalore office for 20 days in a quarter

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