Commercial HVAC Dispatcher

Position Overview:

As a Commercial HVAC Dispatcher, you will serve as the communication hub between our clients, technicians, and office staff. You’ll be responsible for scheduling, coordinating, and dispatching service calls to ensure timely and efficient HVAC service delivery.

Key Responsibilities:

• Receive, prioritize, and schedule service requests from commercial clients.
• Dispatch HVAC technicians based on location, availability, and skill set.
• Monitor job progress and ensure timely completion of work orders.
• Maintain accurate records of service calls, job notes, and client communication.
• Communicate with clients regarding appointment confirmations, delays, and follow-ups.
• Coordinate with parts and inventory teams to ensure technicians have necessary materials.
• Handle emergency service requests and adjust schedules accordingly.
• Support technicians and managers with daily operations and administrative tasks.

Qualifications:

• 4+ years of experience in a dispatching or scheduling role (HVAC or trades industry preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment and handle multiple priorities.
• Proficient with dispatching software, Microsoft Office, and CRM tools.
• Knowledge of HVAC terminology and service procedures a plus.
• High school diploma or equivalent; additional education is a plus.

Job Type: Full-time

Pay: $23.41 - $28.20 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person