Commercial HVAC Dispatcher

Job Summary Details:

The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Basic Qualifications:

• Must be 18 years of age or older
• Preferred High School Diploma or GED
• Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service
  
  

Responsibilities:

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc
• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules
• Oversee all communications within specifically assigned area(s)
• Receive or prepare work orders and work schedules
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Recognize and mitigate a variety of issues encountered within the department and other work environments
• Confer with clients and/or supervising personnel to address questions, problems, and requests for resources
• Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency
• Compile statistics and reports on work progress
• Monitor daily services and provide updates and reports
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
  
  

Competencies for Success

• Develop a proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Ability to build trust, diffuse conflict and hold others accountable
• Personality that blends well with a fast-paced, goal-driven environment
• Competitive individual contributor who also loves to win as a team
  
  

What you get from working at Moss:

• An incredible culture built on our core values
• Competitive pay and solid benefits
• On-site fitness center, basketball and pickleball courts and personal training
• Awesome clients and great projects
  
  

Benefits offered

• Medical, dental and vision coverage
• Multiple health plan options
• 401(k) with a company match
• Paid time off
  
  

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