Commercial Inside Sales Representative

Description:

Are you a driven sales professional who thrives in a fast-paced environment and enjoys turning conversations into results? Do you enjoy connecting with customers, identifying opportunities, and delivering solutions that truly add value?

Socket Fiber is looking for an Inside Sales Representative to join our growing team. In this role, you’ll manage inbound inquiries, engage existing customers, and drive revenue through upselling and cross-selling our fiber services.

You’ll play a key role in helping customers understand the value of our services while contributing directly to company growth through strong sales performance and relationship building.

A Day in the Life

You’ll start your day reviewing your pipeline and preparing to connect with customers. Throughout the day, you’ll handle inbound calls from prospective and existing customers, answering questions, presenting solutions, and closing sales.

You’ll also spend time making outbound calls to existing customers—identifying opportunities to upgrade services, renew contracts, or expand their solutions. Between calls, you’ll update your CRM, track your progress toward goals, and collaborate with your team to refine strategies and share insights.

What You'll Do

Key responsibilities include:

• Respond to inbound calls from prospective and existing customers interested in commercial services
• Make outbound calls to promote additional services, renewals, and upgrades
• Convert inbound inquiries into new customer sign-ups by clearly presenting service offerings and benefits
• Identify opportunities to upsell and cross-sell products to maximize customer value
• Manage and achieve monthly and quarterly sales targets
• Maintain accurate records of customer interactions and sales activity within the CRM system
• Collaborate with the commercial growth team to align strategies and share customer insights

What Will Help You Stand Out

Preferred Qualifications:

• Experience in B2B or commercial sales environments
• Experience in telecommunications or technology-related sales
• Strong ability to build relationships and close deals over the phone
• College degree in business, marketing, or a related field

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Results-driven – You’re motivated by goals and take ownership of your performance
• Customer-focused – You prioritize understanding and meeting customer needs
• Resilient – You stay positive and persistent, even in challenging situations
• Organized – You manage your pipeline and tasks effectively
• Collaborative – You work well with others and contribute to team success

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + commission potential
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.

Requirements:

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• High school diploma or equivalent
• Proven experience in inside sales or a similar role
• Strong communication and negotiation skills
• Ability to manage multiple customer interactions in a fast-paced environment
• Goal-oriented with a track record of meeting or exceeding sales targets
• Proficiency with CRM systems and Microsoft Office