Commercial Lines Account Manager

SUMMARY: The Commercial Insurance Account Manager is the inside sales and service representative for the insurance agency’s commercial insurance clients and their staff regarding all
insurance service needs. A successful Account Manager is an excellent communicator, an expert in commercial lines coverages and service, and facile with the agency’s computer systems. The Account Manager must understand the details of their assigned clients’ insurance program, document the insurance
coverage terms and conditions accurately in the agency’s management system, and
effectively communicate complex insurance concepts to their clients. Additionally, the Account Manager will review and analyze insurance policies to ensure accuracy and be able to evaluate and assess contractual requirements, determining their impact on the current insurance program. This position is ultimately accountable for both the service related documents provided to clients and the data and content in the Agency’s Management System. Applicants must be willing to perform all necessary job functions and hold all customer information confidentially.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate with clients via email and phone regarding their insurance questions and service needs.
• Create certificate templates and issue required evidences of insurance to both the client and the clients’ customers and vendors.
• Invoice insurance policies and issue insurance binders.
• Review and analyze contracts presented by the client. Comparison of contractual requirements to existing policies noting any gaps in coverage and determination of the need for job specific policies.
• Communicate the need for job specific policies to the client.
• Order, place, invoice and issue evidence of any project specific policies (OCPs. RRPs, and Builder’s Risk policies).
• Cross Sell other policies and products as needed based on program analysis and discussions with clients.
• Receive requests for policy changes from client, request issuance of policy endorsements from insurance carrier.
• Review and invoice insurance carrier audits, endorsements, cancellations and any other carrier correspondence for accuracy and then document appropriately in the agency management system.
• Review policies for accuracy against the proposal presented to the insured, the expiring policies terms and conditions and the agency management system information.
• Locate and request corrections to insurance carrier errors.
• Assess client’s insurance program to identify potential gaps and/or uncovered exposures, as well as looking for account rounding and expanded coverage opportunities.
• Perform special projects or additional duties as assigned.

QUALIFICATIONS:

Minimum 5 years of experience as a Commercial Lines Account Manager/Customer Service Representative.

NY State Property & Casualty license is required.