Commercial Lines Agency Services Representative

Commercial Lines Agency Services Representative

Location: Troy, MI
Schedule: Monday through Friday, Hybrid eligibility after 6 months

Why Join VTC?

• Recognized as one of the Best and Brightest Companies to Work For in both the Nation and Metro Detroit
• Build your career with a company that values growth, and development
• Gain hands-on experience in Commercial Lines
• Work alongside experienced professionals who support learning and career progression

Position Overview

• VTC Insurance Group is seeking a detail-oriented Agency Services Representative (ASR) to support our Large Commercial Lines team in Troy.
• This opportunity is ideal for someone with junior-level insurance experience (ie: CSR), preferably in Commercial Lines, OR someone coming from Personal Lines who is looking to grow into a Commercial Lines Account Manager career path.
• In this role, you will provide day-to-day support to Account Managers and help keep client service work moving efficiently and accurately. This is a strong opportunity for someone who enjoys detailed processing work, thrives in a fast-paced environment, and wants to build a long-term career in Commercial Lines.

Key Responsibilities

• Support Account Managers with day-to-day service needs and administrative processing
• Process policy changes, endorsements, cancellations, and audits
• Handle certificates and proof of insurance requests
• Assist with invoicing and policy review
• Help maintain accuracy, organization, and follow-through across service tasks

Qualifications

• Junior-level insurance experience preferred
• Commercial Lines experience is a plus
• Personal Lines experience with interest in moving into Commercial Lines will be considered!
• Strong organizational skills and attention to detail
• Strong communication skills and follow-through
• Comfortable working in a fast-paced environment
• Computer proficiency required (MS Excel, Outlook, Word)
• AMS360 experience preferred but not required