Commercial Lines Insurance Account Manager

The Role
As a Commercial Lines Account Manager II, you’ll take ownership of a book of business, delivering consistent, proactive support to clients. This role is ideal for an experienced insurance professional who is ready to apply their expertise in policy servicing, client retention, and risk assessment. You will work closely with clients, insurance carriers, and internal teams to ensure seamless account management and proactive policy solutions. If you thrive in a client-facing role and enjoy problem-solving, this is a great opportunity to advance your career.

What You’ll Do

• Manage accounts independently, staying ahead of client needs
• Review policies for coverage gaps and recommend appropriate solutions
• Handle renewals, endorsements, claims, audits, and billing questions
• Build and maintain strong relationships with clients and carrier partners
• Identify cross-sell opportunities and contribute to account growth
• Keep accurate, up-to-date documentation in agency systems

Qualifications

• 4+ years of commercial insurance account management experience
• Solid understanding of insurance products and coverage
• Strong communication, organization, and problem-solving skills
• Ability to independently manage multiple accounts

Preferred

• Business or related degree
• Experience working on complex or high-value accounts
• Mentoring or training experience
• Familiarity with agency management systems and underwriting processes

Why Join Us

• Supportive, team-oriented environment
• Opportunities for growth and development
• Competitive benefits, including medical, dental, vision, and 401(k)

At Pilkey, Hopping & Ekberg (PHE), we believe diverse perspectives lead to better ideas and stronger outcomes. We’re committed to fostering an inclusive workplace where everyone feels valued and supported. We welcome applicants from all backgrounds and do not discriminate based on race, ethnicity, gender, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know.

Apply here, or visit our website at www.pheinsurance.com/careers to learn more and submit your application.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires 12 months of full-time, in person work. After that period, there are opportunities to transition to a hybrid schedule. Are you able to reliably commute to our Tacoma office for the first 12 months?

License/Certification:

• Washington State Property & Casualty License (Required)

Work Location: Hybrid remote in Tacoma, WA 98406