Commercial Operations Executive

Location: DHA Phase 6, Lahore (Full-Time Onsite)

Working Hours: 9:00 AM – 5:00 PM, Monday to Saturday

Job Summary

The Client Success & Commercial Operations Executive is responsible for managing client relationships, ensuring accurate sales order processing, and coordinating commercial operations from order receipt to dispatch. This role requires strong communication, structured follow-up, and the ability to work closely with factory, logistics, and accounts teams to ensure seamless operational flow and an exceptional client experience.

Key Responsibilities

• Act as the primary contact for clients regarding orders, updates, and service queries.
• Build and maintain strong relationships with customers, transporters, vendors, and external stakeholders.
• Provide proactive communication on order status, delivery timelines, and operational updates.
• Handle client escalations professionally and resolve issues in a way that protects company interests.
• Gather feedback to continuously improve customer experience and service efficiency.
• Receive and accurately record sales orders from clients and directors.
• Prepare, validate, and update Sales Orders, including revisions due to dispatch discrepancies or customer requests.
• Ensure commercial documentation is accurate, complete, and systematically maintained.
• Coordinate closely with the Dispatch Supervisor to ensure correct loading and timely dispatch.
• Address and resolve any issues identified during loading, including immediate adjustments to Sales Orders.
• Track dispatch progress and keep clients updated.
• Maintain timely communication with factory, logistics, accounts, and management teams.
• Collaborate with the Accounts Officer for accurate and timely invoice preparation.
• Ensure internal teams are aligned to support efficient delivery and client satisfaction.
• Maintain detailed records of sales orders, client interactions, and dispatch confirmations.
• Prepare daily/weekly reports on sales activity, dispatch status, and pending orders.
• Ensure adherence to internal documentation processes.
  
  

Requirements

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related discipline.
• 1–3 years of experience in commercial operations, client coordination, customer service, or sales support.
• Experience in manufacturing or FMCG operations is preferred.
• Strong communication and client-handling capabilities.
• Excellent coordination and external stakeholder management.
• Proficiency in MS Office (Excel, Word).
• Strong follow-up, multitasking, and problem-solving abilities.
• Customer-focused mindset with attention to detail.