Commercial Service Coordinator

Commercial HVAC Service Coordinator

Leo J Roth is looking for a service coordinator for our commercial service department. This is a full time position.

Duties and responsibilities:

· Answer daily service calls and requests that come into the service department via telephone and email and create necessary work orders.

· Schedule and create work orders for service repairs and preventative maintenance visits

· Dispatch technicians for emergency service calls

· Continual review and processing of work orders to completion

· Regular and consistent communication with technicians, update WO status with field notes daily

· Review technician time sheets and purchase orders Monday morning pre-payroll

· Provide support to field technicians

· Focus on customer satisfaction, customer follow-up

· Build positive working relationships with customer base and technicians

· Ensure PM contract files are properly established and maintained in our software

· Inform manager of work progress, customer relations, field personnel relations, and other matters affecting day to day operation

· Work with sales team and construction team with regard to scheduling equipment install and start-ups.

· Coordinate the on-call rotation for nights and weekends

· Setup new service accounts

Required skills and experience:

· High school diploma required. Associates or Bachelor’s degree a plus.

· Experience in customer service and/or dispatching preferred

· Must work well in a fast paced and at times demanding environment

· Must have excellent communication skills

· Must have excellent organizational skills and attention to detail

· Knowledge in Microsoft Office suite.

· Ability to be proactive

· Professional phone skills

· Time management skills

· Team player

· Dependable

· Sense of urgency

· Ability to learn and understand technical terms at a surface level

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person