Commission Reconciliation & Policy Services Specialist

Entry-Level Position Overview:

We are seeking a detail-oriented and customer-focused individual to join our life insurance agency in a dual-role position. This entry-level opportunity combines financial reconciliation responsibilities with policyholder service support, providing an excellent foundation for a career in insurance operations and finance.

Skills & Competencies:

• Accuracy and attention to detail in data entry and reconciliation work
• Problem-solving abilities to identify and resolve discrepancies
• Time management skills to meet deadlines and prioritize tasks
• Interpersonal skills for working with policyholders, agents, and carrier representatives
• Adaptability to learn new systems and processes
• Professional demeanor and positive attitude

What We Offer:

• Competitive entry-level salary
• Comprehensive benefits package including health, life, and disability insurance
• Paid time off and holidays
• Supportive team environment
• Work Environment is initially primarily office-based with standard business hours, 8:30am-5:00pm with one hour lunch. Work from home is accommodated based on proficiency after the initial period
• The role requires extensive computer use and phone communication

STP Enterprises, Inc. is an equal opportunity employer committed to respect and safety in the workplace.

$40,000 Full Time

Commission Reconciliation & Accounts Receivable (50%)

• Reconcile commission statements from multiple insurance carriers against internal records to ensure accuracy of payments received
• Verify commission calculations based on policy premiums, commission rates, and agent contracts
• Investigate and resolve discrepancies between carrier statements and expected commission amounts
• Maintain detailed records of all commission transactions and reconciliation activities.
• Process commission receivables and track outstanding payments from carriers
• Prepare regular reports on commission income, aging receivables, and reconciliation status
• Communicate with insurance carrier commission departments to resolve payment issues
• Assist with month-end and year-end closing processes related to commission accounting

Policyholder Services (50%)

• Respond to policyholder inquiries via phone, email, and mail regarding policy status, coverage details, and account information
• Process policy service requests including beneficiary changes, address updates, and ownership transfers
• Assist policyholders with premium payment questions and payment processing
• Coordinate policy changes and updates with insurance carriers
• Distribute policy documents, illustrations, and correspondence
• Maintain accurate policyholder records in agency management system
• Support policy renewal and retention efforts
• Escalate complex service issues to senior staff or agents as appropriate

Required Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree
• preferred)
• Strong mathematical and analytical skills with high attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook
• Excellent organizational skills and ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills
• Customer service orientation with professional phone manner
• Ability to maintain confidentiality and handle sensitive information
• Willingness to learn insurance industry terminology and regulations

Preferred Qualifications: (not required)

• Prior experience or schooling in bookkeeping or accounts receivable
• Previous customer service experience in financial services or insurance

STP Enterprises, Inc. is a nationwide life insurance agency concentrating primarily in the marketing of innovative life insurance solutions. We have an established tradition of providing our customers with the highest quality insurance products and services available. Our ability to carry on this tradition and to grow within the industry is directly related to the performance, enthusiasm and loyalty of our employees.

STP Enterprises, Inc. and its founders have been leaders in the insurance industry since the late 1980’s. As an insurance brokerage, service to our clients and business associates is of paramount importance. Throughout the years, our service and the insurance products we have offered to our clients have maintained a standard of excellence.