Communications and Public Affairs Specialist

Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.

Summary of Job

The Communications and Public Affairs Specialist plays a key role in developing and executing brand-forward communications strategies for the Denver Housing Authority across multiple platforms. This includes, but is not limited to, social media, internal and external websites, Google Analytics reporting, digital and print advertising, newsletter development, copywriting and editing, internal communications, and public relations support.

Reporting to the Director of Communications and Public Affairs and working in alignment with the Executive Team, the Specialist collaborates closely with internal departments and external stakeholders to ensure all agency content is cohesive, strategically aligned, and reflective of DHA’s innovative direction and community impact.

This role is classified as Exempt and is a Professional II. The hiring range is $78,000.26 - $97,500.74

This role is responsible for driving measurable engagement and brand awareness, including:

• Increasing social media engagement rates and follower growth year over year
• Improving website traffic, user experience metrics, and conversion rates through data-informed strategy
• Expanding newsletter open and click-through rates
• Supporting positive media coverage and strengthening DHA’s public reputation
• Tracking and reporting analytics to inform continuous improvement

  Essential Duties and Responsibilities

• Leads content strategy and brand execution across DHA’s communications ecosystem, developing and producing compelling, cohesive messaging that advances agency priorities and strengthens brand recognition.
• Develops and manages multi-channel campaigns (digital, print, video, internal, external) to increase awareness of DHA programs, initiatives, development projects, and community impact.
• Manages all DHA social media platforms, creating data-informed content calendars, increasing engagement and audience growth, monitoring trends, and responding appropriately to community interactions.
• Oversees website and intranet (HUB) content management, ensuring information is current, accessible, ADA-compliant, strategically organized, and aligned with user experience best practices.
• Leverages analytics and performance data (Google Analytics, Tag Manager, social metrics, email analytics) to track engagement, identify gaps, optimize content performance, and provide regular reporting with actionable insights.
• Writes and edits high-quality content, including articles, newsletters, blogs, executive messaging, project highlights, and storytelling features that elevate DHA’s mission and community impact.
• Provides creative direction and graphic design services for print and digital materials, including marketing collateral, signage, presentations, development materials, and branded assets.
• Produces and edits multimedia content, including photography, video, and short-form storytelling content to support events, campaigns, and strategic initiatives.
• Maintains and strengthens DHA’s digital asset management system, organizing photos, videos, brand assets, licenses, and release forms to ensure compliance and efficiency.
• Supports public affairs and reputation management efforts, assisting with media materials, talking points, event communications, and rapid-response content as needed.
• Collaborates cross-functionally with all divisions to understand program goals, surface compelling stories, and translate complex housing and development information into accessible public-facing content.
• Identifies emerging communication trends, tools, and technologies, recommending innovative approaches that enhance engagement and improve operational efficiency.
• Maintains professionalism, confidentiality, and integrity, ensuring all communications reflect DHA policies, procedures, and regulatory requirements.
• Supports event communications and coverage, including occasional evening and weekend assignments, to ensure accurate and timely storytelling.
• Contributes to continuous improvement of communications workflows, recommending process enhancements, tracking systems, and resource needs.
• Performs other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree in marketing, communications, journalism, public relations, or a related field.

• Five (5) years of progressively responsible experience in communications, marketing, public affairs, or a related field. Public sector or nonprofit experience preferred.

• Proficiency with Canva, Microsoft Office 365, WordPress, Elementor, Hootsuite, and Mailchimp (or comparable applications).

• Strong working knowledge of social media platforms, trending visual content, and graphic design principles.

• A valid Colorado driver’s license and a good driving record maintained in accordance with DHA Personnel Policy.

• A combination of education and experience may be substituted for the minimum qualifications at the sole discretion of DHA.

Knowledge, Skills and Competencies

Physical and Mental Requirements

The physical and mental requirements described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently moves about the office and community locations to attend meetings, events, and program activities.

• Occasionally transports materials and equipment weighing up to 25 pounds.

• Operates standard office equipment, including computers, telephones, and related technology.

• Communicates effectively in person, by phone, and in group settings.

• Observes and reviews written materials, electronic information, and program documentation.

• Drives to off-site meetings, events, and community locations as required.

• Uses sound judgment, critical thinking, and reasoning skills to interpret information and solve problems.

• Reads, comprehends, and prepares written communications and reports.

• Performs basic mathematical calculations as needed for program tracking or reporting.
  

Working Conditions
Normal office work environment. Daily attendance in office. Availability to work extended hours to meet deadlines and to attend related events which may occur on evenings and weekends.

Position Reports To: Director of Communications and Public Affairs

At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you!