Communications Dispatcher

• DEPARTMENT: 18341 – Communications
• LOCATION: 350 7th Street North, Naples, FL, 34102
• WORK TYPE: Full Time
• WORK SCHEDULE: Variable

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Communications Dispatcher serves as the central point of contact for the NCH – Naples Comprehensive Health’s Emergency Operations Department. This role is responsible for coordinating the dispatch of public safety officers, monitoring security systems, and facilitating communication during emergency and non-emergency situations to ensure the safety and security of all NCH campuses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

Emergency & Routine Dispatch Operations

• Dispatch public safety officers for routine patrols, service calls, and emergency responses across all NCH campuses.

• Serve as the primary point of contact for all public safety-related communications within the healthcare system.

• Coordinate with external emergency responders and monitor outbound 911 calls to validate incidents and ensure an appropriate response.

• Initiate and manage partial or full facility lockdowns in response to security threats or emergencies.

Monitoring & Security Systems

• Monitor and respond to alarms, access control systems, and CCTV surveillance to ensure real-time situational awareness.

• Oversee and support remote vendor and visitor management systems to ensure compliance with access protocols.

• Perform routine system checks and report technical issues related to dispatch, surveillance, and communication platforms.

Incident Documentation & Communication

• Accurately document all calls for service, officer activity, and incident details using the dispatch and reporting systems.

• Issue timely emergency notifications through the NCH Emergency Notification Network to staff and leadership.

• Maintain records of deceased patients and coordinate with legally authorized entities for the release of remains.

• Maintain updated contact lists for internal departments and external emergency services.

Operational Support & Compliance

• Support shift transitions by briefing incoming dispatchers on ongoing incidents and system statuses.

• Participate in training exercises, emergency drills, and ongoing education related to emergency response and communication protocols.

• Ensure compliance with HIPAA and organizational policies in all communications and documentation.

• Provide professional, courteous assistance to staff, patients, and visitors, including de-escalating tense or emotional situations when necessary.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of High School or GED required.

• Minimum of 1 year of experience in related field preferred.

• Excellent verbal communication and documentation skills.

• Ability to remain calm and accurate under pressure in a fast-paced environment.

• Strong sense of discretion and confidentiality.

• Proficient in Microsoft Office, security software, and web-based applications.

• Typing speed of at least 25 WPM.

• Customer service-oriented with professional phone and radio etiquette.