Communications Liaison Officer

Gradvisors is a leading educational consultancy firm with a proven record of securing acceptances from top-tier colleges and universities across the UK, USA, Canada, Ireland, Australia, UAE and Europe. We are dedicated to providing expert guidance and support to students, helping them achieve their educational goals. Our team is committed to excellence and helping clients navigate complex admission processes efficiently.

Key Responsibilities

• Handle inbound and outbound calls professionally, providing accurate information about study abroad services.
• Follow up with leads promptly via calls, messages, and emails; schedule counselling sessions and assist in client conversion.
• Maintain detailed records of all calls, queries, follow-ups, and applications in CRM/Excel.
• Receive leads via WeTarseel, conduct initial outreach, guide clients through form completion, and book sessions.
• Update lead records in Trello using the established template, ensuring accurate data entry.
• Sync lead status across Trello and WeTarseel with proper labels, timestamps, notes, and tags based on client conversations.
• Liaise between prospective clients and the counselling team, ensuring smooth handoffs and clear communication of client needs.
• Flag operational issues and client feedback to management on time.

Requirements

• Excellent written and verbal communication skills in English and Urdu.
• Strong interpersonal skills with the ability to build rapport quickly over phone and text.
• High attention to detail and strong multitasking abilities.
• Proficiency with CRM systems, Excel, and digital platforms; familiarity with WeTarseel and Trello is a plus. However, the company will teach these tools as well.
• Ability to work independently, manage priorities, and meet follow-up targets.
• Bachelor's degree in Communications, Business Administration, or a related field.
• Experience in customer service, sales support, or the educational consultancy industry is a plus.

Benefits

• Salary: PKR 50,000 and above (based on experience and qualifications).
• Work hours: 10 AM – 6 PM, Monday to Friday.
• Modern co-working environment.
• Access to cutting-edge technology and tools.
• Professional growth and career development opportunities.
• Young, motivated team dedicated to making a difference in students' lives.

Connect with us:

Follow us on Instagram: @gvisors

Join us at Gradvisors and be part of a dynamic team where your communication expertise will play a key role in fostering strong relationships with our clients and partners.

For additional information, visit: https://www.gvisors.com

To apply, please send your resume to careers@gvisors.com

Work Location: In person

Work Location: In person