Communications Manager

Description:

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation.

We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better, together. Still reading? Great! Now more about the position.

Position Overview:

The Communications Manager will help shape and share City Care’s voice across all written and visual platforms. As part of the Impact & Engagement Team, this role leads the creation of content that amplifies our mission, strengthens current and emerging brand expressions, and engages all stakeholder audiences with stories and media. Working closely with leadership, program directors, department leads, and reporting to the Impact & Engagement Strategist, this position helps operationalize a consistent, proactive, and effective media strategy.

Requirements:

Key Responsibilities:

Content Creation & Unified Storytelling

• Plan, write, and produce mission-aligned content that reflects the heart and impact of City Care’s work.
• Collaborate across departments to ensure storytelling is cohesive, aligned, and supports organizational priorities.
• Maintain mission-aligned tone across all channels, upholding the dignity, empowerment, human-centered language and imagery of the City Care voice.
• Support internal and external writing needs — newsletters, donor reports, press materials, campaign copy, and more.
• Assist with in-house creative asset design.

Social Media & Digital Engagement

• Proactively own City Care’s social media strategy, calendar, and online community engagement.
• Use digital platforms to increase awareness, foster advocacy, and highlight impact.
• Collaborate with leadership and the Development team to align social campaigns with broader brand and fundraising goals.
• Monitor engagement to inform continual improvement toward mission-aligned goals.

Organizational Brand Curation

• Support the expression of the City Care brand in existing and emerging directions with clear messaging and intentional storytelling to support it.
• Ensure all content aligns with brand guidelines and supports a cohesive voice and visual identity.
• Assist in design and implementation of marketing strategies to promote brand and model objectives.
• Work with Leadership, Development, and Operational teams to help develop and deploy marketing processes.
• Assist in maintaining a brand toolkit and library of visual assets for organization-wide use.
• Support local media engagement by preparing stories, press kits, and assets that amplify City Care’s reach.

Skills & Experience

Required:

• Embody City Care Values of 1. People First 2. Whole Care 3. Activists for the Overlooked 4. United in Collaboration 5. Unrelenting Commitment.
• Excellent written and verbal communication.
• Familiarity and expression of people-centered, dignified language.
• Experience with operation and performance analysis of social media platforms like Instagram, Facebook, LinkedIn, etc.
• Strong project and time-management abilities.
• Flexibility, adaptability, and positive attitude.
• Trustworthiness and professional stewardship of an organizational voice with care, accuracy, and clarity.

Preferred:

• Degree in Communications, Marketing, PR, Broadcast/Journalism, or similar field.
• 2+ years relevant professional experience.
• Non-profit, social service, or public sector experience.
• Experience with web performance, metrics or insights.
• Familiarity with homeless services or similar trauma-informed environments.
• Please provide some form of a deliverable you created within the last 3 years (i.e., a portfolio, social media content, writing, design work, marketing material, etc.) in your application by using the "Upload Additional Files" option.