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Communications Officer
Job Summary
: This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.
CLASS CHARACTERISTICS
COMMUNICATIONS OFFICER — This is an entry level position.
Major Duties
COMMUNICATIONS OPERATOR:
High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience .
Knowledge Required by the Position
Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.
Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the public.
Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment: The work is typically performed in an office.
Supervisory and Management Responsibility: None.
CLASS CHARACTERISTICS
COMMUNICATIONS OFFICER — This is an entry level position.
Major Duties
- Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required.
- Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
- Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
- Tracks status and availability of emergency service units.
- Enters appropriate data in CAD.
- Enters information into GCIC/NCIC to obtain confidential records.
- Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
- Compiles data from records kept into various daily, monthly, or other periodic reports.
- Maintains communications records and files.
- Answers city switchboard lines and after-hours calls.
- Assists the public with transactions and information relating to police and fire activity and city services.
- Inquires about and enters data of a restricted and confidential nature into the computer.
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Performs other related duties as required.
COMMUNICATIONS OPERATOR:
High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience .
Knowledge Required by the Position
- Knowledge of federal and state regulations governing transmission by radio.
- Knowledge of the methods of operating and communication system.
- Knowledge of geography and the road system throughout the city.
- Skill in determining the scope and magnitude of an emergency.
- Skill in the use of modern office equipment including computers, typewriters, fax machines and Xerox machines.
- Ability to handle multiple situations at one time.
- Ability to reason clearly, analyze situations accurately, and adopt effective courses of action.
- Ability to remain calm and communicate precisely and clearly in emergency situations.
- Ability to exercise sound judgment in making decisions.
- Ability to deploy emergency equipment within specific guidelines.
- Ability to follow rules and procedures regarding police records and files.
- Ability to document facts accurately, legibly and completely, under adverse conditions.
- Ability to assist less experienced personnel with safety rules and regulations.
- Ability to establish and maintain cooperative relationships at work.
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Ability to understand and carry out directions.
Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.
Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the public.
Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment: The work is typically performed in an office.
Supervisory and Management Responsibility: None.
- Paid Holidays
- Vacation Leave
- Sick Leave
- 457b Supplemental Retirement (Deferred Compensation Plan)
- Long and Short-Term Disability
- Direct Deposit
- Employee Assistance Program
- Life Insurance
- Pension Plan
- Medical
- Dental
- Vision
- Flexible Spending Account
- Dependent Care - Flexible Spending Account
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