Communications Officer Dispatcher

FLSA STATUS: NON-EXEMPT

OPENING DATE: 03/16/2026 CLOSING DATE: OPEN UNTIL FILLED

DRUG FREE WORKPLACE/ EQUAL OPPORTUNITY EMPLOYER

The City of Florida City Police Department is seeking applicants for a full and part-time
Communications Officer (C/O Dispatcher) positions. The Communication Officer receives calls on the
City's 911 system, both for emergencies and non-emergencies. For non-emergency calls, provides
information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts
various other departments as needed to resolve problems. For emergency calls, obtains information
from callers and determines the appropriate agency to respond; contacts and dispatches appropriate
agency; provides agency with information needed to respond and to ensure personnel/officer safety.
Position requires constant contact with the public in stressful situations that require the ability to
remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.

Essential Job Functions:

Answers 911 emergency phones lines and non-emergency lines; obtains necessary information
about emergencies or complaints; directs police officers in the field via two- way radio and relays
emergency information and pertinent data.
Operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits
relevant information to field officers as requested. Maintains communication logs and records; monitors
closed circuit television equipment; updates and maintains various databases in the CAD system;
various office duties as assigned by the Supervisor.

Minimum Requirements:

High School Diploma or GED required; related experience with computer aided dispatch systems in
a public safety position preferred. General knowledge of office procedures such as filing and records
maintenance; typing skills, computer skills in Microsoft Office applications; ability to read, interpret
and apply operating manuals and other reference materials.

Must speak clearly and concisely; ability to exercise good judgment and make sound decisions under
stress; ability to effectively communicate with and elicit information from distraught and irate citizens;
ability to coordinate a number of activities at the same time under intense stress. Must be able to work
a variety of shifts as assigned, including days, evenings, nights, weekends and holidays. Must be able
to pass background and drug screening. Must be able to sit for long periods with breaks.

Applicants must complete all requirements established by the City of Florida City for employment. This
may include, but not limited to, a written examination, typing test, psychological screening to determine
suitability for position, polygraph examination, comprehensive background investigation, and
drug/alcohol screening test.

Bilingual- English/Spanish preferred.

Part-time employees receive the following employee benefits: Life/ADD Insurance, Florida Retirement
System (FRS). Full-time employees will receive the following benefits: Life/ADD insurance, vacation,
sick leave, holiday pay, Florida Retirement System (FRS), 100% paid health insurance premium.

HOW TO APPLY:

MUST SUBMIT POLICE DEPARTMENT APPLICATION

(available at Police Department Dispatch window or download at

www.floridacityfl.gov/jobs) for consideration.

Submit completed Police Department application in a sealed envelope in person or via U.S.

mail:

City of Florida City

Attn: Human Resources

404 West Palm Drive

Florida City, Fl 33034

305-247-8221

pdirector@floridacityfl.gov