COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)

Description

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 100% County paid basic life insurance
• 12 paid holidays per year
Training & professional development opportunities

Essential Functions

• Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
• Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
• Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
• Provides pre-arrival instructions to callers as appropriate.
• Monitors multiple radio frequencies and provide timely updates to field personnel.
• Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.
• Operates and monitors internal and external security cameras and alarm systems in County facilities.
• Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
• Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
• Participates in ongoing training and remain adaptable to technological and procedural updates.

Minimum Qualifications & Requirements

• High school diploma or equivalent required.
• Six (6) months to one (1) year of experience in public safety communications preferred

Shift

Floater - shifts vary

Read the full job description here: Communications Operator Job Description

Learn more about the Sheriff's Office Communication Division here: Linn County Sheriff's Office - Communication Division Website