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COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)

Description

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

  • Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
  • Medical, dental, vision, short & long term disability, and supplemental life insurance
  • Iowa Public Employee's Retirement Pension Plan (IPERS)
  • Wellness program offering credit on insurance premiums to eligible employees
  • Free on-site fitness centers
  • 100% County paid basic life insurance
  • 12 paid holidays per year
  • Training & professional development opportunities
Hourly Wage:
New Hire: $29.38 · 1 year: $30.25 · 2 years: $31.10 · 3 years: $32.02 · 4 years: $32.72

About Communications Operator (911 Public Safety):
Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures.

Essential Functions

  • Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
  • Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
  • Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
  • Provides pre-arrival instructions to callers as appropriate.
  • Monitors multiple radio frequencies and provide timely updates to field personnel.
  • Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.
  • Operates and monitors internal and external security cameras and alarm systems in County facilities.
  • Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
  • Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
  • Participates in ongoing training and remain adaptable to technological and procedural updates.

Minimum Qualifications & Requirements

  • High school diploma or equivalent required.
  • Six (6) months to one (1) year of experience in public safety communications preferred

Shift

Floater - shifts vary

Read the full job description here: Communications Operator Job Description

Learn more about the Sheriff's Office Communication Division here: Linn County Sheriff's Office - Communication Division Website

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