Communications Specialist

Notre Dame Federal Credit Union humbly began in 1941 as a conversation between two professors from the University of Notre Dame. Now, over 75 years later, we have grown into a national, award-winning financial institution serving over 56,000 members worldwide. We consider our partners (employees) to be one of our greatest assets to this success. We strive to make great things happen for our members and partners by changing one life every day. If you share that same passion for making an impact on someone’s life, you should apply to join the Notre Dame FCU family.

The Communications Specialist supports Notre Dame Federal Credit Union and its family of Credit Union Service Organizations (CUSOs) by creating, coordinating, and executing digital communications that engage members and reinforce our mission. This role manages content across multiple digital channels, email, web, and social media, while maintaining strong collaboration with internal departments, branches, and external vendors. The ideal candidate is a well-organized communicator with strong writing skills, a collaborative spirit, and a passion for creating meaningful member experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day coordination of member communications, including onboarding messages, drip campaigns, and general marketing outreach.
• Develop and maintain email and SMS communication schedules across multiple brands to ensure timely, relevant, and compliant delivery.
• Collaborate with external vendors to coordinate and deliver marketing communications.
• Request and manage targeted member lists for segmented campaigns, maintaining clear records of communications and approvals.
• Work within HubSpot (or similar CRM platform) to build, schedule, and monitor automated email workflows.
• Track campaign performance and collaborate with marketing leadership to optimize future communications.
• Maintain consistent branding, tone, and formatting across all outbound messages.
Write and distribute press releases as needed.

• Assist in drafting, editing, and formatting content for blogs, landing pages, emails, and social posts.
• Produce or coordinate visual content such as photography, short-form video, or basic graphic design to enhance marketing campaigns and member engagement.
• Collect stories, photos, and event updates from branches and distribute them to appropriate channels.
• Work with internal experts and freelance writers to prepare content for review and posting.
• Partner with the creative team to prepare final materials for digital publication.
Edit and resize images as necessary.

• Help maintain detailed communication and social media schedules for the credit union and its CUSOs.
• Schedule approved content across channels and monitor for engagement or required follow-up.
• Update website content as directed and ensure campaign materials are posted accurately and on time.
• Stay up to date and leverage social trends to promote the credit unions many brands.
Maintain and test website user paths, forms, and landing pages to ensure a positive and accessible member experience.

• Coordinate the launch of campaign materials across digital and in-branch channels, ensuring timely deployment, brand alignment, and accurate message delivery.
• Submit and track marketing requests, list pulls, and approvals through established workflows.
• Assist in maintaining the HubSpot database and generating basic campaign reports.
• Coordinate with vendors and internal teams to track delivery of turnkey content or materials.
• Gather supplies and attend community events as needed.
• Great written and verbal communication skills a must.
Assume additional responsibilities as necessary for the continued growth and advancement of the Marketing team and the Credit Union.

PERFORMANCE STANDARDS:

To perform this job successfully, an individual must have the ability to solve problems and handle complex details. He/she must be able to handle multiple projects simultaneously and must be a team player. He/she must be adept at quickly learning and understanding technology; and have a deep understanding of how technology can be applied to solve business challenges. The position requires the individual to possess excellent communication skills, both written and verbal, along with the ability to present information effectively. Error-free work is expected. The chosen candidate must pay close attention to detail and must be able to meet all production and distribution schedules and deadlines, and must be creative, self-motivated, organized, dependable and professional, with a demonstrated record as a self-starter. They must use diplomacy, tact, and professionalism in actions and appearance.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field (or equivalent experience).
• 1-3 years marketing experience preferred.
• Familiarity with social media platforms, email tools, and content management systems.
• Experience with HubSpot, Salesforce, Canva, Adobe Creative Suite or similar platforms preferred.
• A clear understanding of AI, and how it can be utilized to assist in developing efficient communications.
• Highly organized with excellent attention to detail and time management.
• Must have proven track record of meeting deadlines.
Collaborative mindset with strong interpersonal communication skills.

LANGUAGE SKILLS:

Must be able to read and comprehend instructions, correspondence, and memos. This position will require the ability to develop reports that are easy to comprehend, as well as professional. The ability to communicate effectively with others by using appropriate communication tools/methods is required. Exceptional knowledge of the English language is particularly important. The ability to professionally write correspondence, create reports, and use software to produce presentations for both large and small groups is preferred.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent; and to draw (using software) and interpret graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Driver’s License

OTHER SKILLS AND ABILITIES:

Ability to operate a personal computer and software. Ability to effectively utilize various software related to job function. Keyboard proficiency and accuracy is necessary. This position must have an ability to effectively communicate through all mediums.

Must be able to operate all standard office machinery such as: digital camera; telephone; laser printers; scanners; fax machine; photocopier.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use fine motor skills to handle objects, tools or controls; reach with hands and arms; climb or balance; and stoop, kneel or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those of a partner encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, at times high.

MENTAL DEMANDS:

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

REGULATORY COMPLIANCE & CONFIDENTIALITY:

Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.

This job description does not imply that these are the only duties, including essential functions, to be performed by the individuals occupying this position. In addition, this job description is not an employment contract. The employment relationship with the individuals occupying this position remains “at will”.