Community Assistant

As Community Assistant, you will support our Community Manager in the daily operations and management of our co-working space. Your role ensures working with the team to ensure a seamless and productive experience for our members by maintaining a welcoming environment, fostering a sense of community, and managing various aspects of the facility.

Key Responsibilities

Member Engagement

• Greet and assist members and visitors; address inquiries and explain membership options, amenities, and events.
• Foster a collaborative and positive atmosphere by encouraging networking and interaction.
• Identify and address member needs, concerns, and feedback promptly and professionally.

Operational Efficiency

• Manage member onboarding and offboarding, including orientations and exit procedures.
• Maintain accurate member records, contracts, and payments using co-working management software.
• Monitor and manage office supplies and ensure resource availability.

Sales & Marketing

• Assist the Community Manager with leasing operations
• Collaborate with the marketing team to attract new members.
• Conduct tours for potential members and explain membership benefits.
• Contribute to social media content, website updates, and marketing materials.

Financial Management

• Assist with billing and invoicing for memberships and services.
• Track expenses related to maintenance, events, and supplies.
• Provide regular reports on occupancy, membership trends, and financial performance.

Community Building

• Plan and execute networking events, workshops, and seminars.
• Promote a sense of belonging and inclusivity.
• Connect members to foster collaboration and business synergy.

Facility Management

• Ensure cleanliness, organization, and aesthetic appeal of the workspace.
• Manage suite and meeting room reservations; ensure proper scheduling and setup.
• Oversee maintenance and repairs by coordinating with vendors and relevant teams.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Marketing, or related field (preferred).
• Experience in co-working space management, hospitality, or community management (preferred).
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized in a dynamic environment.
• Proficiency with Pickspace, MS Office Suite, and basic graphic design tools.
• Problem-solving skills for member support and facility issues.
• Enthusiasm for building a vibrant, collaborative community.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person