Community Association Receptionist

Position Overview

We are seeking a professional, enthusiastic, and customer-focused individual to serve as the first point of contact for our community. This role plays a key part in delivering the spirit of The Meadows by providing a welcoming experience to residents, visitors, and vendors.

The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and is committed to providing prompt, courteous, and friendly service.

Key Responsibilities

Front Desk & Customer Service

• Greet visitors and residents warmly; assess needs and direct them appropriately
• Answer and manage a multi-line phone system with professionalism
• Respond to inquiries with accurate information and a positive attitude
• Provide forms, applications, and general community information

Office Operations

• Open and close the office daily
• Maintain a clean, organized, and professional reception area
• Monitor and restock office and restroom supplies
• Order and track office supplies and maintain inventory

Mail & Administrative Support

• Process incoming and outgoing mail, including date stamping and distribution
• Assist with bulk mailings and office correspondence
• File, organize, and maintain accurate records and documents
• Provide general administrative support

Records & Program Management

• Maintain and update:
• New Homeowner Packets
• Dog Park Registrations
• Golf Cart Registrations
• Distribute Renaissance Access Cards
• Track Certificates of Insurance and Workers’ Compensation
• Meadoword Subscriptions
• All Board & Committee Meeting Binders

Financial & Clerical Tasks

• Collect and process payments; issue receipts
• Coordinate routing of cash and checks
• Assist with data entry, reports, and document preparation
• Organize all files in the file room

Additional Duties

• Send/receive faxes and manage office equipment
• Assist with special projects and tasks as assigned
• Attend meetings and training sessions as required

Qualifications

Education

• High School Diploma required (additional education is a plus)

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to multitask while maintaining a positive attitude
• Strong organizational and problem-solving abilities
• Attention to detail and accuracy

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Familiarity with standard office equipment (copiers, printers, fax machines)

Experience

• Previous experience in community associations as a receptionist, administrative assistant, or similar role preferred
• Experience with Office 365 is a must

Benefits

• 401(k) with employer matching
• Health, dental, and vision insurance
• Generous employer contribution toward employee and family health insurance
• Life insurance
• Paid time off

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• community association : 2 years (Preferred)
• Office: 2 years (Required)

Ability to Commute:

• Sarasota, FL 34235 (Required)

Work Location: In person