Community Consultant

The Community Consultant is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospective and current residents, clients, and vendors. The Community Consultant is also directly responsible for all sales related functions, which include but are not limited to, the marketing, leasing, content creation, and listing of apartment homes.

Marketing:

• Maintain a detailed understanding of market trends, competitor rents, and product positioning
• Use Yardi CRM, Rent Café, and Yardi Voyager property software to track apartment availability and create and review website content ensuring that accurate photos, descriptions and amenities are reflected
• Monitor and maintain listings on external marketing sources
• Partner and engage with internal showing agent and external brokers to showcase available apartments
• Walk vacant apartment and show units to ensure they meet the Company’s standards for prospect touring

Sales:

• Respond to prospect inquires timely via the CRM platform to incentivize prospects to tour the property
• Warmly greet visitors, prospective renters, and current residents
• Provide potential renters with information about the community, available units and amenities
• Conduct apartment tours and complete ongoing follow up until a prospect leases or ends their search
• Assist current residents with transfers on site as needed

Customer Service:

• Build rapport with current residents and provide a high level of customer service
• Ensure property curb appeal is maintained at a high standard at all times
• Assist with the planning and execution of resident events quarterly
• Ensure resident concerns are addressed timely and follow-up is documented

Required:

• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
• Ability to travel: This position regularly requires travel between multiple buildings within the same neighborhood (approximately 50-75% of the role)
• Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
• Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
• Work Schedule: This position entails a regular work schedule from 9am-6pm, Tuesday through Saturday
• Mathematical skills to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
• Basic knowledge of Fair Housing Laws

Preferred

• Associates or Bachelor’s Degree
• 1 year experience in a property management or sales role.
• Fair Housing training.