Community Digital Navigator

Now Hiring: Community Digital Navigator – Library Technology Support

Location: Hawai‘i State Public Libraries (statewide)

Pay: Starting At $23/hr | Part-Time and Full-Time positions available

Do you love helping people learn? Māpunawai Inc. is hiring Community Digital Navigators to support patrons in east Hawai‘i’s Island public libraries (Hilo, Keaau, Mountain View, & Pahoa Public Libraries)

This is not just tech support — Digital Navigators are mentors and guides who help community members build confidence using technology for everyday life.

What You’ll Do

• Work inside of multiple public libraries (Hilo, Keaau, Mountain View & Pahoa Public Libraries)
• Help people with their basic computer needs, such as how to use email, fill out online forms, and access telehealth and job applications
• Show patrons how to use features of their smartphones, tablets, and laptops
• Use the Northstar Digital Literacy program to guide learners step by step
• Troubleshoot a wide range of basic hardware and software issues across all operating systems and devices
• Create a welcoming, encouraging space for learners of all ages

What We’re Looking For

• Friendly, patient, and compassionate communicators
• People comfortable with everyday digital skills (email, browsers, online forms, devices) with a broad knowledge of tech issues + problem solving abilities
• Experience teaching, tutoring, or mentoring is a plus
• Bilingual skills are welcome

What You’ll Get

• $23/hr starting based on experience and training level
• Paid training (20 hours at start)
• Benefits available for part and full-time positions

How to Apply:

Send your resume (and a short note about why you’d be a great fit) to: Mapunawai.com/cdn

Positions open on all islands — please let us know your preferred location(s).

Job Types: Full-time, Part-time

Pay: From $23.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person