Community Engagement Associate

Job Overview

We're looking for a people-first, digitally fluent Community Engagement Associate to be the friendly, responsive face of AWRY online. You'll handle day-to-day customer and creator interactions across chat (and sometimes phone), interact with our community across all social media platforms, help identify new influencer talent that fits the AWRY, help find and compile UGC, and be a part of a variety of other brand initiatives. This is an entry-level, part-time, hybrid role with a strong potential for growth.

Pro Tip

This is an entry level job with a lot of applicants. If you want to stand out, include a short cover letter and answer: Why you, and why AWRY? If you write it, the hiring manager will read it. No AI screening here.

About The Brand

AWRY is a fast-growing men’s apparel brand making bold, cheeky, performance-minded underwear, athleticwear, loungewear, and swimwear. We’re playful, confident, and intentionally a little provocative. Subtle is not our thing.

Google us. Scroll our site. If you don’t think, “I would love to be involved with this brand,” this won’t be a fit.

WHAT YOU'LL DO

• Respond to customer inquiries via live chat and phone — resolving issues quickly, warmly, and on-brand
• Monitor and engage with comments, DMs, and mentions across Facebook, IG, Tiktok, X, and Reddit.
• Compile and organize user-generated content (UGC) — tracking posts, stories, and reels where AWRY is tagged
• Flag standout UGC to the marketing team for potential reposting or campaign use
• Research and identify new influencer and creator talent across TikTok, Instagram, and beyond
• Maintain and update the influencer discovery tracker with new prospects, contact info, and notes
• Build early rapport with potential creator partners through genuine, non-robotic outreach
• Escalate complex customer issues to the appropriate team member when needed

WHAT WE'RE LOOKING FOR

• Strong written communication — you write like a human, not a help desk template
• Comfortable on the phone and in live chat environments — patient, clear, and solution-oriented
• Active and fluent on Instagram, TikTok, Facebook, X, Snapchat, Reddit— you know the culture, not just the platforms
• Highly organized — you can know your way around a spreadsheet, google drive, and dropbox
• Self-starter who doesn't need to be told what to do twice
• Genuine interest in apparel or creator culture is a big plus
• Prior experience in customer support, community management, or influencer research is a bonus, not a requirement
• Ambitious and willing to take on a variety of new challenges, even if they are outside your initial job description

Pay: $17.00 - $20.00 per hour

Work Location: Hybrid remote in Austin, TX 78737