Community Engagement Manager

Community Engagement Manager

Location: US

Who are we?

Seven Bridges democratizes access to high-value biomedical data and delivers end-to-end solutions through expansive datasets, cloud-optimized workflows, secure infrastructure, and the scientific expertise of our bioinformatics team. As a key component of the national research infrastructure for NIH institutes and industry-leading commercial partners, we provide the scale, reliability, and scientific support needed to drive discovery, enable collaboration across disciplines, and speed the path from data to diagnostics and therapies.

As a Velsera company, we unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem.

As a Community Engagement Manager you will report to the Senior Community Engagement Manager. The Community Engagement Manager will lead outreach efforts to share the benefits of using Velsera platforms with a wide range of researchers including genomics scientists, bioinformatics tool developers, clinicians, and course instructors. You will also lead training initiatives to teach researchers how to get the most out of using Velsera platforms and ensure user success. You will also participate and contribute to internal outreach and engagement efforts by providing feedback, reporting on progress, and helping shape areas for content development.

Fundamentally, Seven Bridges Community Engagement Managers are strong, empathetic communicators and teachers who excel at engaging researchers and tool developers. As a Community Engagement Manager you will work on planning strategy for user outreach and engagement as well as performing 1:1 advanced user support when needed. You will continually seek user feedback so that Velsera platforms continue to improve in a user-centric way.

What will you do?

Educate the research community:

• Create content to help researchers learn how to use Velsera platforms including written and video tutorials. Examples of platforms include, but are not limited to, the National Cancer Institute’s Cancer Genomics Cloud and the National Heart, Lung, and Blood Institute’s BioData Catalyst
• Plan and lead training sessions and workshops for user groups ranging from 5 users to 100 users
• Present the value of Velsera platforms to the research community at conferences, workshops, and consortia meetings

Grow the number of researchers using Velsera platforms:

• Strategically reach out to communities of interest and provide information on how our platforms can enable their research
• Engage with users of Velsera platforms, understand their research questions, and help them successfully carry out their study on the platform
• Deeply understand users’ needs and help incorporate their feedback into the Velsera product roadmap

Work independently, take ownership, and responsibility for delivery of milestones.

Requirements

What do you bring to the table?

Required:

• Excellent communications skills applicable to a wide audience that includes users, researchers, funding agencies, and internal stakeholders
• Experience conducting genomics experiments or analyzing omics data (e.g. RNA-seq, Exome-seq, ChIPseq, proteomics, imaging analysis etc.)
• Enthusiasm for teaching others and making highly technical concepts accessible to a wide audience

Nice to have:

• Basic experience with the UNIX command line
• Ability to program in R and/or Python
• Experience with large scale -omics data processing on the cloud and/or high-performance computing (HPC)

Education and experience:

• PhD or MS in genomics, bioinformatics, molecular biology, engineering, or related discipline required
• Experience running workshops, user groups, or other large user-engagement events preferred

Our core values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one.

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health.

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity.

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place.

Velsera is an Equal Opportunity Employer:

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.