Community Experience Manager

About DivaDance
DivaDance is a dance experience and community built for adults. Our mission is to help people feel confident, empowered, and connected through dance classes that are welcoming, fun, and judgment-free.
We're looking for a warm, energetic, community-focused leader to help support and grow the DivaDance Gilbert experience.

About the Role
The Community Experience Manager helps create an incredible experience for our members and trial clients both in and outside the studio.
This role is perfect for someone who loves building relationships, creating community, and making people feel welcome. The majority of hours will take place during class and event times, with some responsibilities happening outside of classes.
This is a part-time employee role with DivaDance HQ supporting the Gilbert market.

What You'll Do

Community Experience

• Welcome and connect with members and trial clients
• Help create a fun, inclusive, high-energy environment
• Build relationships with clients and strengthen community connection
• Support member retention and in-person membership conversations
• Encourage trial clients to continue attending classes

Pre-Class Confidence Calls

• Personally connect with booked leads before their first class
• Help clients feel prepared and excited to attend
• Answer questions and help reduce first-class nerves
• Learn more about clients' goals and interests

Market Support

• Maintain a strong presence at classes and events
• Support client check-in and overall class experience
• Assist with community engagement and recruiting conversations
• Support local events, partnerships, and special projects as needed

Social Media & Community Visibility

• Capture authentic class content and community moments
• Encourage member participation in social content
• Help showcase the energy and inclusivity of the community
• Support simple content creation and engagement efforts

Team Collaboration

• Attend bi-weekly HQ meetings
• Review key market KPIs including retention, attendance, and conversion
• Collaborate with HQ on ways to improve the client experience

What We're Looking For

• Outgoing, warm, and community-oriented
• Strong communication and people skills
• Reliable, proactive, and team-focused
• Passionate about dance, fitness, wellness, or community-building
• Comfortable connecting with new people and making them feel welcome
• Excited to represent the DivaDance brand and experience

Schedule & Availability

• Part-time employee position
• Approximately 10 hours/week outside of classes
• Additional hours available through class and event shifts
• Evening availability required, typically between 5:00 PM–9:00 PM
• Weekend availability required
• Majority of hours will take place during classes and events

Compensation & Training

• $18/hour for approximately 10 hours/week of out-of-class responsibilities
• Additional compensation provided separately for class and event shifts
• Two-day training at DivaDance HQ included (travel expenses covered by DivaDance HQ)

Why You'll Love It

• Be part of a positive, empowering community
• Flexible part-time opportunity
• Fun, high-energy environment
• Opportunity to grow with a rapidly expanding brand
• Make a real impact on the culture and experience of the local community