Community Health Program Assistant

Purpose:

Provides program administrative and indirect clinical support for Community Health teams.

Responsibilities:

• Assists team, clients, family members and other contacts according to general performance standards, demonstrating organizational values with all interactions while actively contributing to a positive work environment.
• Collaborates with Community Health leadership to coordinate volunteer needs and opportunities, including Share the Joy and Perinatal Pack organization.
• Triages Community Health information requests in collaboration with leadership and Coordinated Intake.
• Answers intake phone as needed.
• Prepares and orders supplies, equipment and educational materials for Community Health teams.
• Maintains client records in collaboration with Community Health Data and Quality Manager.
• Actively protects HIPAA regulations by ensuring patient information is kept secure and private.
• Performs timely data entry and billing with accuracy for Community Health teams.
• Ensures office environment is kept clean and free from clutter.
• Serves as marketing liaison for material ordering and inventory.
• Organizes meetings, client events, projects, trainings, and completes meeting minutes.
• Provides support for social events held in the community and/or EveryStep locations.
• Serves as a primary resource for the team for office duties such as distribution of mail, making copies, filing, and scheduling team meetings.
• Coordinates and/or assists with special projects as assigned.

Qualifications:

• High School diploma or equivalent preferred
• Quality customer service skills
• Knowledge of computer software, including but not limited to Microsoft Suite
• Ability to multi-task between data entry, data support and other clerical duties
• Time management skills with the ability to prioritize workload and seek clarification when needed
• Ability to problem-solve and communicate effectively both verbally and in writing
• Team player who focuses on productivity and results
• Ability to work among multidisciplinary teams
• Highly detail oriented with a critical degree of accuracy regarding data entry and proof reading
• Must have valid driver’s license, auto insurance and reliable transportation if driving is required
• Successful completion of pre-employment physical, drug screen, 2-step TB test and background check

Working Conditions:

• Physical requirements: Light work, sitting most of the times, exerting up to 20 pounds of force frequently, and/or small amount of force constantly to move objects
• Environment: Primarily in a climate-controlled environment
• Time: General schedule will be in the office from 8-4:30 Monday-Friday with the ability to be flexible with a varying schedule and programmatic requirements
• Travel: May be required between locations

These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization.

EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.

About EveryStep
One of Iowa’s oldest nonprofits, EveryStep has provided health care and community services since 1908. Our team of experts are driven by a single purpose - to care for people and connect them with support at every step of their journey. Each year, we help thousands of Iowans cope in times of crisis and move forward with stability, dignity, and hope.

The diversity and breadth of our programs ensure that we can meet a variety of needs at once and provide ongoing assistance over time. More than 30 programs and services:

• Deliver in-home care to people who are ill, injured, or facing the end of life
• Offer compassionate support to families experiencing grief and loss
• Assist new and expecting parents and support the healthy development of young children
• Help Iowans navigate complicated health care and social systems
• Walk alongside refugees and immigrants arriving in our community
• Bring wellness services to places where people are

Serving Iowa from 11 locations, nearly 400 employees and hundreds of volunteers are committed to EveryStep’s mission: We empower individuals, support families, and strengthen communities. There is at least one EveryStep program available to residents in every Iowa county. Every program is important and contributes to our mission.

EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.