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Community Management Team Leader

JOB_REQUIREMENTS

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Requirements:
  • Bachelor's degree in Business / Marketing /Communications.
  • 2 - 4 years experience in community management.
  • Strong leadership skills.
  • Excellent written and verbal communication skills.
  • In-depth knowledge of social media platforms and best practices.
  • Proficient in social media management tools and analytics.
  • Proficient in developing and implementing successful community engagement strategies.
  • Exceptional organizational and time management skills.
Responsibilities :
  • Develop comprehensive plans to drive engagement and growth.
  • Monitor social media channels with high responsiveness and professionalism.
  • Collaborate with teams to ensure consistent messaging and branding across all platforms.
  • Provide mentorship to community managers, fostering their growth and development.
  • Analyze engagement data and trends to deliver actionable insights and recommendations.
  • Identify opportunities for partnerships with key stakeholders.
  • Handle complex and sensitive customer issues, ensuring resolution and customer satisfaction.
  • Act as a brand ambassador, representing our company values and mission to the community.

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