Community Management Team Leader

JOB_REQUIREMENTS

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Requirements:

Bachelor's degree in Business / Marketing /Communications.
2 - 4 years experience in community management.
Strong leadership skills.
Excellent written and verbal communication skills.
In-depth knowledge of social media platforms and best practices.
Proficient in social media management tools and analytics.
Proficient in developing and implementing successful community engagement strategies.
Exceptional organizational and time management skills.

Responsibilities :

Develop comprehensive plans to drive engagement and growth.
Monitor social media channels with high responsiveness and professionalism.
Collaborate with teams to ensure consistent messaging and branding across all platforms.
Provide mentorship to community managers, fostering their growth and development.
Analyze engagement data and trends to deliver actionable insights and recommendations.
Identify opportunities for partnerships with key stakeholders.
Handle complex and sensitive customer issues, ensuring resolution and customer satisfaction.
Act as a brand ambassador, representing our company values and mission to the community.

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