Community Manager

Kindly note: Only experienced candidates with a background in PR and event management will be considered. Freshers or applicants with unrelated experience are strictly requested not to apply. Please read the job description carefully before applying.

Job Overview:

We are looking for a dynamic, creative, and people-centric Community Manager to build, grow, and manage our brand’s presence both online and offline. You will be the voice of the restaurant & bar, engaging with customers, promoting events, and ensuring our community feels heard, valued, and connected.

Key Responsibilities:

1. Social Media & Content Management

• Develop and manage content calendars for platforms like Instagram, Facebook, etc.
• Post engaging content including photos, reels, event coverage, and behind-the-scenes.
• Collaborate with photographers, designers, and influencers to amplify brand reach.

2. Customer Engagement & Community Building

• Engage with followers, respond to messages and comments.
• Encourage user-generated content, run contests and loyalty engagement.
• Build relationships with loyal patrons and local influencers.

3. Review & Reputation Management

• Monitor and respond to reviews on Google, Zomato, TripAdvisor, etc.
• Resolve customer concerns in a timely and professional manner.
• Regularly share feedback reports with the operations team.

4. Event & Campaign Promotion

• Promote upcoming events, offers, and seasonal campaigns.
• Coordinate live event coverage via social media.
• Support in planning and hosting influencer meetups or PR events.

5. Analytics & Reporting

• Track engagement, reach, and performance metrics.
• Prepare monthly reports on social media growth and sentiment analysis.
• Suggest improvements based on insights.

Requirements:

• Bachelor’s degree in Marketing, Communications, Hospitality, or related field.
• 1–3 years of experience in social media, community management, or guest relations.
• Strong understanding of social media trends and platforms.
• Excellent communication skills—written and verbal.
• A creative mindset and a passion for hospitality.
• Familiarity with social tools like Canva, Meta Business Suite, Google Analytics, etc.
• Ability to work evenings/weekends during events, if required.

Preferred Qualities:

• Experience in hospitality or F&B industry.
• Photography/videography or content creation skills.
• Influencer outreach experience.

Why Join Us?

• A creative and fun work environment.
• Freedom to shape the brand’s online identity.
• Opportunities to grow in the hospitality marketing space.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person