Community Manager

Overview

Estenove, part of Nove Group, a global leader in medical tourism, is seeking a Community Manager to build and nurture vibrant online and offline patient communities.

This role connects our patients before and after surgery, ensuring a supportive, transparent, and empowering environment across WhatsApp, Reddit, Discord, Instagram, and real-world meet-ups. You’ll be responsible for creating a sense of belonging, turning patient experience into a continuous conversation, and transforming insights into action.

Main Responsibilities

Community Strategy & Growth

• Build Estenove’s global community strategy, combining online platforms and local meet-ups.
• Launch, moderate, and scale channels (WhatsApp, Discord, Reddit, social groups).
• Develop rituals and programs such as AMAs, patient stories, and ambassador initiatives.
• Foster authentic patient-to-patient engagement that reinforces trust and transparency.

Patient Support & Compliance

• Ensure all interactions respect medical confidentiality, GDPR, and international health-data standards.
• Implement clear community guidelines, escalation protocols, and safety playbooks.
• Detect and manage misinformation, coordinating with medical and legal teams when needed.

Content & Activation

• Co create patient driven content: recovery diaries, webinars, and educational materials.
• Collaborate with Marketing, CRM, and Medical teams to deliver consistent, human-centered communication.
• Empower ambassadors and former patients to lead conversations and share real experiences.

Collaboration & Insights

• Translate community feedback into actionable insights for marketing and patient experience teams.
• Report qualitative and quantitative learnings to guide Estenove’s continuous improvement.

''Patient Lifecycle Ownership"

• Patient Lifecycle Ownership & Touchpoint Management
• Pre-Consultation Phase (Month 1-3):
• Pre-Arrival Phase (Month 4-6):
• Surgery Week:
• Post-Surgery (Month 1-12):

"Platform Strategy & Prioritization"

• WhatsApp Business API: 
• Reddit Healthcare Communities:
• Discord Server : 
• Instagram Private Groups 

Requirements

Education & Experience

• Bachelor’s degree in Communication, Marketing, Psychology, or a related field.
• Minimum 3–5 years of experience managing communities in healthcare, wellness, or tech.
• Proven success in building trust based or patient centric community programs.

Skills

• Strong understanding of community dynamics, online moderation, and user safety.
• Confident communicator, empathetic, proactive, and calm under pressure.
• Data-informed mindset with curiosity to experiment, measure, and iterate.
• Fluent in English (French or German is a plus).