Community Manager

Job overview:

The Community Manager will be the face of Techeezy, ensuring every visitor and member experiences the highest level of service. This role involves guiding clients through the premises, showcasing all services, handling client queries, maintaining client records, monitoring office operations, and managing social media engagement. The ideal candidate will be highly organized, proactive, and client-focused, capable of managing multiple responsibilities with precision.

Key Responsibilities:

1. Client Interaction & Tours:

Conduct thorough tours of the premises, including:

Meeting Rooms & Skype Rooms – Explain usage policies, booking procedures, and complimentary hours.

Shared Work Areas & Offices – Highlight workspace amenities and seating arrangements.

Cafeteria – Showcase available refreshments, complimentary tea and coffee.

Other Services – Lockers, key card access, reception services, security, CCTV surveillance, electricity and internet backups, and office support staff availability.

Clearly communicate all services offered, including internet and electricity backup, walk-in Skype rooms, office boy support, meeting room hours, and reception assistance.

Answer all client questions and clarify service packages.

2. Client Records & Follow-Up:

Maintain detailed Excel sheets of all visitors, including:

Name

Contact Number

Date & Time of Visit

Requirements / Interests

Follow-up actions

Maintain existing member database, including:

Packages & plans

Payment status

Special requests or issues

Conduct follow-ups via phone, email, and social media to ensure client satisfaction and encourage sign-ups.

3. Office & Operations Oversight:

Monitor day-to-day functioning of the office, including:

Generator / electricity backup setup

Stock maintenance (stationery, pantry items, etc.)

Office boy duties – ensure tasks are performed effectively

Respond promptly to client complaints or issues, such as internet problems or facility concerns.

4. Social Media & Community Engagement:

Maintain and update Ignition’s social media accounts

Respond to inquiries, calls, messages, and comments promptly and professionally

Promote events, workshops, and updates to increase community engagement and attract potential clients

Requirements / Skills:

Proven experience in community management, client relations, or co-working space operations

Excellent communication and interpersonal skills

Highly organized, with attention to detail in record-keeping and follow-ups

Comfortable handling multiple tasks and coordinating with different teams

Proficiency in Excel, Google Workspace, and CRM tools

Professional demeanor and ability to engage with clients effectively

Reporting:

Report to the Operations Manager / CEO

Provide weekly reports on client visits, inquiries, follow-ups, and office operations

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person