Community Manager

Responsibilities:

• Monitor and manage all community-related cases/tickets, ensuring SLAs are met.
• Address high-level escalations from stakeholders and communicate recurring issues to management with suggested solutions.
• Oversee staff performance in handling client requests, inquiries, and complaints.
• Conduct regular inspections of communal areas and enforce community rules.
• Coordinate with FM and Security to ensure adherence to work guidelines.
• Ensure service quality from all personnel and vendors in living zones.
• Organize community activities and maintain communication with residents.
• Prepare monthly reports, manage resident meetings, and develop community services.
• Train and coach team members while facilitating inter-departmental coordination.

Qualifications:

• Bachelor’s degree in Business Administration; MBA/PMP preferred.
• Minimum 7-10 years of experience in reputable Real Estate Developer, with at least 5 years in Community Management.
• Strong organizational and problem-solving skills.
• Ability to manage multiple projects.
• Customer service orientation
• Excellent communication skills.