Community Operations Coordinator

Overview 

The Community Operations Coordinator plays a key role in ensuring the financial performance, operational efficiency, and resident satisfaction of our multi-family Low-Income Housing Tax Credit Program (LIHTC) and affordable communities. This role is responsible for supporting property operations, maintaining compliance with legal and fair housing standards, coordinating property projects, and assisting with vendor management.  

The ideal candidate has a solid understanding of LIHTC regulations, property management practices, and operational efficiency. They are organized, proactive problem-solvers with excellent interpersonal and communication skills. This position reports to the Community Operations Manager or relevant supervisor. 

Primary Responsibilities 

Community Strategy 

• Assist in monitoring and managing property financial performance, including tracking expenses, adhering to budgets, and identifying cost-saving opportunities. 
• Support the preparation and submission of financial and compliance reports, ensuring accuracy and timeliness. 
• Ensure compliance with legal, regulatory, and fair housing standards across all property operations. 
• Proactively identify operational challenges and recommend strategies to enhance property performance. 
• Support in audit and inspection readiness, reporting, and address any action items or corrections promptly and accurately as required.  
• Support collaboration with Leasing & Compliance and Maintenance teams to ensure all Community Operations activities are executed fully in your community. 
• Support the oversight of community repairs, improvements, and renovations, ensuring they meet HALX quality standards. 
• Coordinate with vendors and the maintenance team to ensure timely and cost-effective completion of property maintenance and improvement projects. 

Resident Satisfaction & Lease Compliance 

• Assist with lease enforcement through resident communication, education, and eviction activities while adhering to legal and fair housing requirements. 
• Support the Leasing & Compliance team in executing renewals and recertifications, completing property tours, and ensuring compliance with resident files. 
• Support delinquency management efforts, including tracking payments, issuing notices, and assisting with resolution plans. 
• Maintain resident files, both digital and paper, updating for accuracy and storing securely according to company and legal requirements. 
• Collaborate on initiatives to improve resident engagement and satisfaction. 

Ongoing Work  

• Maintain accurate and up-to-date financial, operational, and resident-related records in Entrata, SharePoint, and other required platforms.  
• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.  
• Support HALX fundraising and brand-building campaigns.   
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion. 
• Perform other duties as directed. 

Required Skills and Qualifications 

• One year of experience in LIHTC multi-family property management or a similar role. 
• Proficient in LIHTC regulations, affordable housing standards, and fair housing laws. 
• Demonstrated expertise in financial management, including rent roll analysis, budgeting, and expense tracking, with exceptional attention to detail and accuracy. 
• Tech-savvy, able to learn and teach residents the use of property management software. 
• Strong communication and interpersonal skills to foster resident satisfaction and team collaboration. 
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently. 
• Commitment to Housing Alexandria’s mission and values.   

Physical Requirements 

Operations team members need to be able to physically inspect the property as part of their required duties. This may include, but is not limited to, climbing stairs, kneeling, standing for extended periods, walking, and navigating tight spaces.  

Day-to-day operations primarily take place in an office setting, requiring extended periods of sitting, repetitive motions, occasional exposure to high noise levels, and occasional lifting.  

Beneficial Skills and Qualifications  

• Spanish or Amharic speaking, writing, and reading fluency preferred.  
• Experience coordinating property maintenance and vendor activities. 
• Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing. 

Position Requirements  

This full-time permanent position requires the team member to work eight-hour shifts onsite in the property office Monday through Friday. Some weekends and evenings are also required. Travel within the City of Alexandria is sometimes required.  

Is this position right for you? 

We strongly encourage people of every race, color, orientation, age, gender, origin, and ability to apply. Candidates with lived experience in the services we provide are highly desired. We value a diverse workplace and prioritize an inclusive climate without discrimination and harassment during the application process and after you join the team. 

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and people from other marginalized groups only apply if they are a 100% match. If you are passionate about Housing Alexandria’s mission and think you have what it takes to be successful in this role, even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application. 

Salary and Benefits 

Commensurate with experience and varied by property. $20hr to $26hr.  

Housing Alexandria’s benefits package includes 100% employer-paid individual medical, dental, vision, life, and disability insurance. It also includes up to 5% matching 401(k), parental leave, HSA, tuition assistance, paid networking opportunities, a wellness program, robust paid time off, and more. 

How to apply 

Please submit a resume and cover letter to resumes@housingalexandria.org.  Only resumes that include a cover letter will be considered.  Professional references are required as part of the interview process.  

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

Housing Alexandria is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.