COMMUNITY PROGRAM SPECIALIST (OUTREACH/ELECTRONIC MONITORING)

JOB DESCRIPTION

COMMUNITY PROGRAMS
SPECIALIST

JUVENILE SERVICES

Human Resources

Newport News, Virginia
Department

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position provides ongoing case management services and monitors the
care, discipline, supervision, safety and security of juveniles assigned to Community Programs within
the Department of Juvenile Services. Reports to a Juvenile Services Supervisor.

ESSENTIAL JOB FUNCTIONS

Serves as an assigned liaison for juveniles entered into court-mandated community outreach programs
within the Department of Juvenile Justice (DJJ). Conducts initial interviews of participants; initiates
and processes required documentation; provides program orientation and expectations for monitoring
and reporting based on individual program reporting requirements. Maintains documentation of all
contacts and communications. Prepares court reports for referring agencies or sources prior to the
juvenile’s court date(s).

Conducts case management functions to include home visits and/or onsite supervision to monitor,
observe and report on juveniles. Interacts daily with Probation Officers, Court Clerks, parents, and
others. Provides stabilization through predictable structures, clear expectations and positive behavior
support. Participates in assessment, goal setting and program planning which may include individual
support plans. Intervenes in crisis situations; recommends behavior modifications and enforces
appropriate actions to include meeting with referral sources. Maintains documentation to track
individual progress during program participation.

Plans, coordinates or schedules group activities including educational, cultural, and social activities
related to the specific program. Supports individuals to function with restrictions in their own homes;
may provide guidance regarding daily life skills, social skills and behavior management.

On call as necessary to maintain overnight compliance for Virginia Juvenile Community Crime Control
Act (VJCCCA) grant participants. Testifies in court when subpoenaed.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

PC# 41607, 41609
Page 1 of 3 Revised: 10/01/2023

REQUIRED KNOWLEDGE

• Juvenile Justice – Knowledge of the criminal justice system and behavior observation techniques,

principles, theories and practices to include enforcing facility rules, juvenile law, regulations, and

applicable legislation, crisis intervention, and verbal and physical intervention skills.

• Case Management – Knowledge of case management techniques, principles and practices to

evaluate and coordinate the delivery of public assistance to customers and their families.

• Safety and Security — Knowledge of common safety rules, regulations, procedures and practices

to include effective restraint techniques, basic first aid and CPR.

REQUIRED SKILLS

• Judgement/Decision Making – Evaluates and responds quickly to situations in a firm and tactful

• Interpersonal Relationships – Develops and maintains cooperative and professional relationships

• Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related

REQUIRED ABILITIES

• Time Management - Ability to plan and organize daily work routine as well as juveniles’ activities.

• Communication – Ability to communicate ideas effectively, including the preparation of reports

EDUCATION AND EXPERIENCE

Requires a Bachelor’s Degree in Criminal Justice, Counseling or closely related field and 1-2 years
related experience, or an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS

An acceptable comprehensive background investigation to include a local, state, and sex offender
criminal history check, credit check as well as FBI Fingerprinting; a valid driver’s license with an
acceptable driving record.

This position requires a pre-employment medical evaluation, PPD, and substance abuse testing and is
subject to random alcohol and controlled substance testing.

Individuals in this job classification cannot be listed as having a founded child abuse or neglect
complaint.

PC# 41607, 41609
Page 2 of 3 Revised: 10/01/2023

Requires certifications be maintained in crisis intervention techniques (verbal and physical such as
“Handle with Care”), First Aid and CPR.

PHYSICAL REQUIREMENTS

• Requires the ability to exert moderate to heavy physical effort in physical demanding work,

• Some combination of climbing and balancing, stooping, kneeling crouching, and crawling.

• Some lifting to include overhead lifting, carrying, pushing and/or pulling moderately heavy

• May occasionally involve heavier objects and materials (20-50) pounds.

• May be required to assist in Handle With Care Take Down tactics.

• Tasks may involve extended periods of time at keyboard or work station.
  

SENSORY REQUIREMENTS

• Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.

• Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Performance of essential functions may require exposure to adverse environmental conditions, such as
traffic hazards, violent individuals, communicable diseases, or rude/irate customers.

PC# 41607, 41609
Page 3 of 3 Revised: 10/01/2023