Community Relationship Manager

At First Federal Bank, core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Job Purpose

The Community Relationship Manager is responsible for establishing and maintaining a strong community presence on behalf of First Federal Bank. This role focuses on developing strategic relationships with Property Management Companies, Self-Managed Homeowners Associations (HOAs), Realtors, Builders, and other professional organizations.

The position partners with community-based and governmental organizations to deliver mortgage, consumer, and commercial lending solutions within the local market. A primary objective of this role is deposit growth, new consumer and business relationship development, and generating internal referrals to support overall Community Banking objectives.

Essential Duties and Key Responsibilities

Business Development (75%)

• Proactively develop and manage business and consumer relationships through in-person meetings, phone outreach, and networking activities.
• Identify client banking and lending needs; open deposit accounts and facilitate loan referrals to internal partners.
• Generate deposits, loans, and fee income opportunities through consistent prospecting and relationship management.
• Build and maintain strong relationships with Property Management Companies, HOAs, Realtors, Builders, and other referral partners.
• Represent First Federal Bank at community events, industry meetings, training sessions, and networking functions to enhance brand visibility and referral awareness.
• Collaborate with Retail Banking and Commercial Lending teams to identify and fulfill client deposit and loan needs.
• Assess client needs for electronic banking products and coordinate with the eCorp Business Services team to ensure proper implementation and exceptional service delivery.
• Independently manage sales activities within an assigned geographic territory to grow consumer and business relationships.
• Support full-relationship banking by identifying cross-sell opportunities and facilitating internal referrals.
• Contribute to overall bank growth through commercial loan referrals, deposit acquisition, and expansion of business services.

Branch Support (25%)

• Partner with branch leadership and staff to support daily branch operations as needed.
• Provide coverage assistance and support account opening activities.
• Assist with client service needs to ensure seamless customer experience.

Qualifications & Requirements

Experience

• Minimum of 2 years of current outside sales or business development experience.

Knowledge

• Established contacts within Property Management Companies, HOAs, Realtors, Builders, and related referral networks (preferred).

• Knowledge of Lockbox products and business cash management services (preferred).

• Understanding of regulatory and compliance requirements relevant to Property Management Companies and HOAs (preferred).

• Working knowledge of applicable banking laws and regulations, including BSA, AML, USA PATRIOT Act, OFAC, CIP, and financial recordkeeping requirements.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skills and Abilities

• Demonstrated ability to proactively solicit and develop new business relationships.

• Strong analytical skills to assess client needs and identify marketplace trends.

• Ability to manage multiple priorities and complex projects while maintaining strong attention to detail.

• Excellent verbal and written communication skills with the ability to effectively engage diverse stakeholders.

• Ability to work collaboratively across all levels of the organization and within the community.

• Strong organizational and time management skills.

• Commitment to maintaining regulatory compliance and ethical standards.

Education

• High School diploma or equivalent required.
• Bachelor’s degree in finance, Business Administration, or related field preferred.

Working Conditions

• Occasional travel to branch locations and overnight travel may be required.
• Requires extended periods of computer-based work.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply

Equal Opportunity Employer / Vet / Disability

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