Community Safety Manager

Are you passionate about creating safer, stronger communities? Our client is looking for a proactive Community Safety Manager to lead and deliver effective Anti-Social Behaviour (ASB) and community safety services. In this role, you'll protect their customers and neighbourhoods, drive improvements in estate standards, and work collaboratively with partners and residents to build resilient communities, all while ensuring compliance with legislation and supporting their strategic priorities.

Salary: £51,200 per year

Contract: Permanent, full time

Your week: 36.25 hours (Monday to Friday 9am - 5:15pm)

Location: Based across their Central Region, covering the East to West Midlands from Cambridgeshire to Birmingham, with one day per week in the Peterborough office.

Snapshot of your role

• Lead and manage complex ASB and community safety cases, ensuring timely, proportionate, and legally compliant responses.
• Oversee and develop a team of Community Safety Officers, providing coaching, mentoring, and performance feedback.
• Authorise legal actions and escalate cases to the legal team when necessary.
• Monitor regional performance against KPIs, service standards, and customer satisfaction.
• Build and maintain strong partnerships with Police, Local Authorities, Safeguarding Boards, and voluntary organisations.
• Represent them at multi-agency forums and coordinate joint operations to address local safety concerns.
• Ensure team engagement with customers to gather intelligence and co-produce local safety initiatives.
• Maintain up-to-date policies, procedures, and training guidance, ensuring compliance with legislation and best practice.
• Prepare reports for senior management, boards, and regulators.
• Champion safeguarding, inclusion, and customer empowerment across the region.

What they're looking for

• CIH Level 4 - achieved, in progress, or willing to work towards.
• Experience managing complex ASB and community safety cases.
• Knowledge of Tenancy Enforcement and the ASB & Crime and Policing Act 2014.
• Proven leadership and line management experience, with ability to deliver high-quality services.
• Up-to-date understanding of regulatory requirements and best practice.
• Strong relationship-building skills with partners, stakeholders, and colleagues.
• Adaptable, resilient, and able to lead teams through change and challenging situations.
• Able to travel across a large geographical area as required.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - They do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 30 November

Phone screening: 4 December

Interviews: 9 December (in Peterborough)

They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

The Company

Our client is one of the largest housing providers across the Midlands, East and Southeast of England. They own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. They're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.