Community Service Officer

General Description

Join Our Team as a Community Service Officer
Serve, Support, and Strengthen Your Community

The City of Albany is seeking a dedicated, community-minded professional to join our Police Department as a Community Service Officer. In this dynamic, customer-service–focused role, you’ll support public safety by enforcing city codes, assisting with traffic control, responding to community concerns, and providing vital non-sworn support to officers and staff. If you thrive in a fast-paced environment, enjoy working both in the field and in the office, and are committed to delivering exceptional service to the public, this position offers a meaningful opportunity to make a direct impact on the quality of life in our community.

As a key representative of the Police Department, you will help resolve neighborhood issues, conduct investigations, support crime scenes, handle animal control duties, and assist with a wide range of essential city functions. We’re looking for someone who demonstrates integrity, sound judgment, strong communication skills, and a commitment to the City’s mission, vision, and values.

Whether you’re beginning your public safety journey or preparing for a future as a sworn officer, this role offers meaningful work, professional development, and the chance to make a direct impact on the quality of life in our community. If you're ready to contribute to a high-performance team, engage with community members, and build a strong foundation for a law enforcement career, we encourage you to apply.

• 3% incentive for Spanish Intermediate Level
• 5% incentive for Spanish Advanced Level
• 3% incentive for Associate's degree
• 6% incentive for Bachelor's degree or higher

• Excellent medical, vision and dental (Download PDF reader)benefit package for the employee and qualified family members with low monthly out-of-pocket cost. (Download PDF reader) Currently, the employee-paid premium is approximately $56 per month for employee-only coverage up to a max of $140 per month for family coverage.
• City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses. Currently, the annual contribution is $1,000 for employee-only and $2,000 for employee plus dependent(s).
• Paid time off:
  • 18 hours of vacation leave per month, with progressive increases based on years of service.
  • 8 hours of sick leave per month
• Excellent retirement benefits:
  • City-paid participation in the Oregon Public Employee Retirement System (OPSRP and IAP)
  • City-paid contribution (2.5%) into pre-tax deferred compensation plan
• In addition, other benefits such as education reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses.

Essential Functions/Duties & Responsibilities

This position is responsible for perform a wide range of duties in support of in the interpretation and enforcement of adopted codes and related rules and regulations, includes animal control, traffic control, and minor traffic crash investigation; and performs related work as required.

The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.

• Responds to complaints of reported City Code violations relating to signing, nuisances, animals, noise, garbage dumping, alarms, abandoned vehicles, or other code-related matters. Conducts field investigations of potential violations; gathers evidence; questions or interviews complainants, witnesses, and suspects; compares facts to code requirements; makes findings; and issues warnings; correction notices, or citations. Enforces disabled parking ordinances and statutes as approved by the Police Chief.
• Takes reports from victims of crimes where there are no significant leads or identifiable suspects and where immediate investigative follow-up is not needed.
• Reports may include, but are not limited to, stolen autos, runaway juveniles, bike thefts, thefts from vehicles, vandalism, and City code violations.
• Assists with traffic control at traffic collisions. Facilitates the exchange of information on non-injury traffic collisions. Responds to traffic hazards and disabled vehicles.
• Performs animal apprehension, transport, rescue, and control work.
• Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services.
• Transports victims, witnesses, and equipment as needed. Picks up and processes found property. Provides logistical support at crime scenes.
• Coordinates with other department units; City Planning, Building, and related departments; prosecuting attorneys; and other staff or agencies as needed.
• Reviews cases being prepared for trial with emphasis on the evidentiary and legal issues crucial to successful prosecution. Prepares detailed reports of activities and investigations made; consults with prosecutors and prepares case reports for court action; testifies in court.
• Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner.
• Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City’s mission, vision, and values. Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Serves as a member of various City committees as assigned.
• Assists other staff in the performance of their duties as assigned and may provide training and orientation to newly assigned personnel.
• Maintains regular job attendance and adherence to working hours.
• Operates a motor vehicle safely and legally.
• Performs other related duties as required/assigned.

Supervision/Lead Work Exercised

Works under the supervision of the Community Resource Unit Lieutenant.

This is a non-supervisory position. Lead work/coordination of work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.

Qualifications & Requirements

• Must pass a thorough background investigation and integrity interview including criminal history and driving check. Records of felony convictions or disqualifying criminal histories are prohibited.
• Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City’s driving standards.
• Must be available to work all shifts, weekends, and holidays as needed.
• The individual shall not pose a direct threat to the health or safety of themselves or others.

Work Environment
In the performance of the job duties, the employee will be working both in the office and in field settings. Outdoor work is required in the investigation of various code violations and other matters. Certain duties could place the employee in contact with biohazards such as blood or other bodily fluids, chemicals, or controlled substances. The employee will usually work outside in a broad range of weather conditions and will occasionally work in an office setting. Duties performed in an office environment are under usual office working conditions. The noise level in the work area is typical of most office environments, with telephones, interruptions, and background noises. The noise level in the outside work environment is usually moderately noisy. Occasional travel includes local and regional meetings, and regular visits to work sites that may contain chemicals, machinery, or heavy equipment. This position may regularly be required to work evenings and weekends.

Physical Demands
The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Detailed information may be available in a supplemental Job Task Analysis document.

Tools & Equipment Used
In the performance of job duties, the employee will use police radios, mobile data computer, motor vehicle; digital camera; multi-line phone system; cellular phone; various computer systems with associated software; copy and fax machines; and other office related tools.

Safety Equipment: This is not an exhaustive list. Hearing protection (including earmuffs), safety glasses, gloves (nitrile, latex, leather), hardhat, knee pads, dust masks, traffic cones, safety vest, fall-restraint equipment when required. Develops safe work habits and contributes to the safety of self, co-workers, and the public.

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The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.