Community Support Manager/Individual Support Services

Community Support Manager/Individual Support Services
Compensation: $53,207/Annually

Position Summary

Chimes is seeking a dedicated and compassionate Community Support Manager to lead residential services that support adults with intellectual and developmental disabilities in a community living environment. This role is responsible for the overall operation of an assigned home, including staff leadership, program implementation, quality care, compliance, communication, and resource management. The Community Support Manager plays a key role in helping individuals achieve their personal goals while ensuring a safe, supportive, and person-centered home environment.

What You’ll Do

As a Community Support Manager, you will:

• Lead and supervise direct support staff in the daily operation of an assigned residential home
• Support adults with intellectual and developmental disabilities in achieving greater independence and quality of life
• Implement and monitor individual support plans, behavior plans, and related program documentation
• Train, coach, and evaluate staff to ensure high-quality, person-centered care
• Coordinate communication among families, guardians, internal teams, outside agencies, and other stakeholders
• Oversee medication administration, medication records, and related compliance processes
• Maintain accurate program files, house records, and required postings in accordance with agency policy and regulations
• Ensure the home environment is safe, clean, personalized, and compliant with applicable standards
• Coordinate appointments, transportation, activities, and daily supports for individuals served
• Participate in staff hiring, onboarding, training, scheduling, and retention efforts
• Review time records, manage household resources, and help maintain budget accountability
• Respond appropriately in emergencies and use crisis intervention techniques when needed
• Work collaboratively with others while promoting professionalism, teamwork, and service excellence

Qualifications

To be successful in this role, candidates should have:

• An Associate degree in education, psychology, social sciences, or a related field
• At least 2 years of experience working directly with people who have co-occurring diagnoses
• At least 1 year of supervisory experience
• A valid driver’s license, reliable vehicle, and an acceptable driving record in accordance with agency requirements

Additional related education and/or experience may be considered in place of stated requirements, at the discretion of Human Resources.

Schedule Expectations

This role requires flexibility and may include:

• Evening hours
• Weekend hours
• On-call responsibilities, as assigned

Benefits You’ll Love

• Medical plans starting as low as $6.90/month beginning Day 1
• Dental & vision coverage
• Life & disability insurance
• Generous PTO
• 403(b) retirement plan with employer match
• Paid training + tuition assistance
• Referral bonuses & recognition programs

✨ Join the Chimes Community Support Team and experience the fulfillment of making a difference—every single day.

To learn more and apply, visit chimes.org/Careers.

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