Compliance Officer - Criminal Justice

Job Description *Employee can be trained on the job** *Male required for observed UA collections**

Compliance Monitoring Systems (CMS), LLC. is looking to add a self-motivated, team-oriented employee to our team CMS has been voted an employer of choice for our workplace culture and employee satisfaction( Link here: https://content.govdelivery.com/accounts/MTDLI/bulletins/2cad2e8) . CMS offers competitive pay and a generous benefits package. CMS greatly values its employees and encourages consistent positivity and high morale. CMS is a state-wide service provider in Montana for cost effective electronic monitoring, alcohol monitoring, home detention, drug testing and jail alternative programs. CMS is the leader in the most accurate and innovative technology operable in Montana. We have built our business on trust, innovation, accountability, and accuracy. We offer our employees competitive salaries and benefits.

Company Mission:

Compliance Monitoring Systems is committed to effectively partnering with the criminal justice system and community agencies to promote and assist in the maintenance of a sober, responsible, and accountable community while providing a cost-effective alternative to incarceration.

Position Description:

A Compliance Officer is essential meeting the needs of agencies and monitoring clients. This position will be part time covering our Havre office.

• Communicate with referring agencies on a regular basis regarding enrollment of clients, client’s compliancy, violations, and program requirements.
• Enrollment of new clients into any of the programs that CMS operates which includes but is not limited to: SCRAM, Remote Breath, House Arrest, GPS, Drug Patch, and Urinalysis testing.
• Communication in a diffusing, calm manner with clients who can be sometimes hostile.
• Respond, troubleshoot, and resolve issues and problems discovered while installing or monitoring clients. Escalating issues when appropriate.
• Following court orders and referral documents to ensure proper monitoring is achieved.
• Answering phone and troubleshoot questions with other team members
• Perform case management duties on specific services in a professional and positive regard
• Communicate with Probation Office regarding any violations, enrollments etc.
• Monitor all clients on technology and drug testing, reporting on violations daily.
• Perform other duties as assigned

Required Skills and Experience: To be considered for this position, candidates must be able to demonstrate:

· Two years of direct public relations and customer service.

· Some post secondary education

· Ability to build strong, appropriate relationships across vastly different backgrounds, experience, and education levels (e.g., Judges to offenders and employers to law enforcement)

· Accurate, detailed reporting according to CMS policies.

· Ability to establish clear and firm professional boundaries.

· Ability to think critically through problems to reach an appropriate resolution

Preferred Skills and Experience: For this position the following skills and experience are preferred but not required:

· Two-year degree in Business, Criminal Justice, Human/Social Services, or

· 3 years of experience in a similar position which includes military experience.

· At least two years of supervisory or leadership experience

· Advanced skills with software systems, databases, invoicing documentation, and spreadsheets.

· Experience with employee scheduling and office coverage

Hours:

· 3 - 4 hours of work daily between operating hours Monday – Friday 8:00 - 4:30, hours flexible for right candidiate

· Voluntary Occasional after-hours duties or on-call duties generously compensated

Probationary Period:

· Six Months

Physical Characteristics: The position requires the following:

· 90% sitting and standing while using computer and completing office work

· 10% traveling via automobile

Wages:

· $18-$20 hourly

· Bonuses available for enrollment of clients on certain programs

Wages: $18-$20

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Criminal Justice or Sociology: 1 year (Preferred)

Work Location: In person