Compliance Specialist (Inside Sales)

Job Description – Compliance Specialist (Sales Rep)

Position: Compliance Specialist (Sales Rep)

Reports to: Sales Manager

Status: Non Exempt - Hourly ($17/hour + Commission) EST OTE $65,000-$90,000/year

Position Summary -

The Compliance Specialist is a Sales Representative position and is responsible for converting new

business orders into a monthly or annual recurring subscriber of HR compliance products and services

through high-volume outbound calling and consultative selling. This role engages business owners and

decision-makers to identify compliance needs and present WorkWise solutions, including labor law

posters and HR + Safety consulting services. This is a performance-driven role focused on activity,

conversion, and revenue generation.

What Success Looks Like

• Consistently meets or exceeds daily call and sales targets
• Effectively communicates compliance risks and solutions in a clear, professional manner
• Converts leads into customers through a consultative, needs-based approach
• Maintains accurate records and pipeline activity in CRM

Essential Responsibilities

Outbound Call Sales Execution

• Conduct an average of 150 high-volume warm outbound calls to customers in attempt to

upgrade, cross-sell or renew services in a one-call close environment

• Identify decision-makers and assess HR compliance needs
• Present WorkWise products and services with confidence and accuracy
• Close sales and achieve individual revenue targets and KPIs

Consultative Selling

• Educate prospects and customers on labor law compliance requirements and risks
• Position WorkWise products and services as essential tools for risk mitigation and staying

compliant

• Handle objections effectively and build trust with clients
• Ensure 100% customer satisfaction on every interaction and promote positive reviews

Pipeline & CRM Management

• Maintain accurate and up-to-date records of all interactions in CRM
• Track orders, follow-ups, and opportunities through the sales cycle

Call Quality & Professionalism

• Deliver a high-quality customer experience aligned with WorkWise standards
• Follow call scripts and procedures while maintaining a natural, conversational tone
• Adhere to compliance messaging and product accuracy at all times

Continuous Improvement

• Participate in coaching sessions, training, and team meetings
• Apply feedback to improve performance and close rates
• Stay informed on product updates and compliance changes

Qualifications and Skills

Core Competencies

• Communication: Clear, confident, and persuasive
• Resilience: Handles rejection and maintains a positive attitude
• Drive: Highly motivated to achieve and exceed targets
• Listening Skills: Identifies customer needs effectively
• Time Management: Balances high call volume with follow-ups

Key Performance Indicators (KPIs)

• Daily call volume and talk time
• Lead-to-sale conversion rate
• Revenue and order quota attainment
• Pipeline activity and follow-up consistency
• Call quality scores

Education and Experience:

• 1–3 years of sales experience, preferably in telesales or inside sales
• Experience in B2B sales, compliance, or subscription services is a plus
• High school diploma required; college degree preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a headset for extended phone-based communication
• Ability to engage in continuous verbal communication throughout the workday
• Visual ability to monitor screens, review data, and input information
• Ability to work in a fast-paced, high-volume call environment

Compensation & Benefits

• Competitive base hourly rate + performance-based monthly commission
• Health, dental, and vision insurance
• Paid time off and company holidays

Other Duties: Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities that are required of the employee for this position. Duties,

responsibilities, and activities may change at any time with or without notice.

Employee signature below constitutes the employee’s understanding of the requirements, essential

functions, and duties of the position.

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Inside Sales or Telesales: 2 years (Required)

Work Location: Remote