Computer Analyst, Tier 1

The Part-Time Computer Analyst, Mandarin Specialist is responsible for providing excellent customer service to the faculty, staff, and students in the Chinese Studies department at DTS, particularly those who speak Mandarin. This individual will be involved in frontline communication with Chinese Studies through answering phones, Teams, Emails, and in-person requests and be responsible for understanding correct elevation protocol to more advanced technicians. They will likewise support, configure, recover, and manage the Windows, Apple and Mobile infrastructure, and classroom technology, with an emphasis on all Office 365 products. These systems support more the entirety of the Chinese Studies Department, including students abroad. It is the responsibility of the Computer Analyst to help foster quality technical services within the entire Information Technology department.

兼职计算机技术人员负责为DTS中文部的教职员工和学生提供优质客户服务，特别是那些讲普通话的教师和学生。此职位需要通过电话、Teams软件、电子邮件和面对面的请求与中文部进行一线沟通，并负责了解将问题提升到更高级技术人员的正确流程。他们还将支持、配置、恢复和管理Windows、Apple和移动基础设施及课堂技术，重点是所有Office 365产品。这些系统支持整个中文部的运作，包括在海外的学生。计算机技术人员的责任是帮助在整个信息技术部门内培养高质量的技术服务。