Computer/ Electrical technician

IT Support Duties and Responsibilities

• Install, Configure, Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Upgrade or replace hardware and software systems
• Report daily and hourly activities to the Head of Support and Management.
• Provide any remote tasks as needed
• Communicate effectively with customers, staff, and management.
• Ensure assigned Maintenance Work Orders are updated daily and management notified
• Be sensitive to customer/management needs when planning downtime and server restarts/maintenance
• Meet and communicate regularly with team to discuss successes and struggles
• Strong written and verbal communication skills
• Follow verbal and written instructions
• Maintain cooperative and effective working relationships with others
• Support and maintain user account information including rights, security, and systems groups
• Be friendly and engaging when communicating and visiting with Clients
• Ensure safe work habits and good engineering practices are observed
• Assist in other special projects and assigned duties as needed
• Manage inbound and outbound support emergency calls (24/7)
• Help maintain IT/Asset Inventory.
• Respond to incoming email and telephone support requests received from internal and external.

IT Support Requirements and Qualifications

• Associate or bachelor’s degree in computer science or a related field.
• 1 to 2+ years of experience in a technical support role.
• Certifications are preferred but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion and ELV System (CCTV, Fire Alarm System, Intrusion Alarm Systems, Telephone System, Network & others).
• Basic knowledge for the Electrical Works.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Familiar with M365, Microsoft Operating Systems Preferred.
• Knowledge of routers switches, and other network equipment preferred.
• Must be able to multitask and handle multiple issues, either on the phone or remotely.
• Good written and verbal communication skills as well as interpersonal skills.

Job Type: Full-time

Pay: From QAR2,800.00 per month