Computer Operator

Position: IT - Clemson University - Computer Operator - Intermediate

Location: 100% Remote (SC LOCALS)

Duration: 12+ months contract position with strong possibility of extension

Shift timing: Mon- Fri: 8 am- 5 pm (38 hrs/week)

Pay Rate: $26/hr on W2

JOB ID- 8872

WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?

New position, IT consultants are working on higher priority projects, and the admin tasks need to be moved off their tasks list

SCOPE OF THE PROJECT:

THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID SYSTEM OF SC. THIS POSITION WILL PERFORM MONTHLY BILLING EXTRACTION FROM SOLARWINDS, EXCEL AND TRANSPOSE THE DATA FOR BILLING. AUTOMATE THE TASKS AS MUCH AS POSSIBLE. OTHER DUTIES TO INCLUDE MAINTAINING EXECUTIVE DASHBOARD AND PROVIDE TIER 1 SUPPORT FOR BMC FOOTPRINTS TICKETING SYSTEM

DAILY DUTIES / RESPONSIBILITIES:

• THE COMPUTER OPERATION ROLE WILL BE RESPONSIBLE FOR GATHERING INFRASTRUCTURE DATA AND ASSISTING WITH UPDATING EXCEL SPREADSHEETS TO BE SHARED WITH MITS BILLING DEPARTMENT.
• ALSO MANAGE AND SUPPORT THE MITS INTERACTIVE DASHBOARD. AND ASSET MANAGEMENT TASKS.
• ASSIST WITH DOCUMENTING THE PROCESS OF EACH OF THE TASKS. DOCUMENT, UPDATE AND VERIFY THE STEPS IN COLLABORATING WITH THE TECH WRITER.
• AS A TIER1 SUPPORT TEAM MEMBER, SERVE AS BACKUP TO FOOTPRINTS ADMINISTRATOR.
• COLLABORATE WITH FOOTPRINTS TICKETING ADMINISTRATOR TO MAKE NECESSARY CHANGES TO FORMS, WORKSPACES AND DEVELOP FAQS.
• COMMUNICATE EFFECTIVELY IN BOTH WRITTEN AND SPOKEN COMMUNICATION.
• WORK COLLABORATIVELY WITH CLEMSON STAFF AND OTHER CONTRACTED STAFF.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 2+ years of experience with Microsoft Excel (queries, reporting, analytics)
• 2+ years of experience with Power BI
• 1+ years of experience with BMC Footprints ticketing system
• MICROSOFT EXCEL, MICROSOFT POWER BI, BMC FOOTPRINTS TICKETING SYSTEM, COLLABORATION, COMMUNICATION

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Release Management
• Change Management
• Incident Management
• Microsoft Project
• PREVIOUS EXPERIENCE WITH PARTICIPATING IN SOFTWARE UPGRADE, CHANGE AND RELEASE MANAGEMENT PROCEDURES.

EDUCATION:

• BACHELOR’S DEGREE OR HIGH SCHOOL WITH 2 YEARS OF EXPERIENCE