Computer Repair Technician - Supporting BCPS

Bay-Arenac ISD Position Description

JOB TITLE: Computer Repair Technician

DEPARTMENT: Office of Teaching, Learning, and Technology

BARGAINING UNIT: Non-union/Contracted through BAISD

REPORTS TO: Director of Technology

PREPARED BY: Eric Allshouse DATE: 03/19/2026

APPROVED BY: Becky Smith DATE: 03/19/2026

SUMMARY

The Computer Repair Technician is responsible for the general repair and maintenance of district computer hardware and related software. This includes installing, modifying, cleaning, and troubleshooting of district computer assets. Works collaboratively as a member of the district technology team.

ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties may be assigned.

· Unbox, tag, and set up new devices.

· Install and configure software and drivers.

· Relocate computer hardware, peripherals, and equipment as needed.

· Diagnose and repair mobile and desktop computers as well as peripheral devices.

· Service equipment according to established preventive maintenance schedule.

· Perform regular device upgrades to ensure systems remain updated.

· Monitor and respond quickly to assigned technology tickets in accordance with the district technology Service Level Agreement.

· Coordinates with other technology staff to procure computer parts for the purpose of ensuring availability of items needed to repair hardware.

· Determine solutions based on the issue and details provided.

· Elevate high priority or unresolved issues to the next level of support personnel.

· Provide accurate information on technology assets and services.

· Record events, communications, and problems and their resolutions in the district ticket and asset management systems.

· Follow-up and update ticket and asset record status and information.

· Pass on any feedback or suggestions to the appropriate internal team.

· Identify possible improvements on district procedures.

· Support the accurate recording and tracking of inventory assets in the support pipeline.

· Maintain highest standards for network, user, and physical inventory security.

· Maintain a clean and organized technology repair center.

· Operate tools and equipment according to prescribed safety procedures.

· Unload and organize shipments to the technology repair center.

· Prepare assets for shipping to vendors for repair/replacement.

· Serve as a productive member of the technology team to complete projects and work orders efficiently.

• Be present in buildings with regular and continued attendance and punctuation.
• Follow all Board Policies, Staff Handbook and Administrative Guidelines.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Two to three years of work experience in computer support and repair field
• Prefer additional certification in networking, laptop, desktop, and/or printer support
• Ability to relate well with others and provide excellent customer service
• Strong computer skills and the ability to troubleshoot and diagnose problems
• Knowledge of computer image deployment systems
• Experience troubleshooting and repairing Windows 7, iOS, Chrome OS, and other modern operating systems.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver’s License required.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:

Highly motivated. Self-starter. Willing to learn/master new methods/processes/applications. Willing to work a flexible schedule. Ability to operate personal computers. Use of arms and hands for finger dexterity for operating such equipment. Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff, and the school community. Ability to speak clearly and concisely both in oral and written communication. Ability to organize and follow through. Ability to deal with confidential matters. Ability to perform duties with awareness of all district requirements and Board of Education policies.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Ability to lift up to 50 pounds; such as printers, computers, servers, UPS’s. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Ability to withstand long-term use of Video Display Terminals is required. The employee is regularly required to meet deadlines with severe time constraints and occasionally interact with the public and staff in addition to meeting multiple demands from several people.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. There is some work outdoors.

Policy Against Discrimination and Retaliation (Title II, Title VI, Title VII, Title IX, Section 504)

The District Board of Education complies with all federal, state and local statutes and laws prohibiting discrimination and retaliation and expressly prohibits unlawful discrimination or unlawful retaliation in any form. Specifically, Bay-Arenac ISD provides equal employment opportunity and treatment regardless of race, religion, color, gender, age, national origin, disability, height, weight, or any other orientation status protected by federal, state or local law.

Grievance Procedure: If any person believes the Bay-Arenac ISD or any part of the school organization is in some way discriminating on the basis of race, religion, color, sex, age, national origin, handicap or disability, height, weight, marital status or any other status protected by federal, state or local law, in providing instructional opportunities, job placement assistance, employment practices, policies governing student conduct and attendance, or in any other services provided by the Bay-Arenac ISD, he/she may bring forward a complaint which shall be referred to as a grievance, to the Bay-Arenac ISD Civil Rights Coordinator at the following address: Becky Smith, Director of Human Resources, Civil Rights Coordinator, Bay-Arenac ISD, 4228 Two Mile Road, Bay City, MI 48706, 989-667-3201.

Pay: $18.41 - $25.48 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person