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Concierge - Full Time
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CONCIERGE (Full Time: 11a-7p)
The Tradition Senior Living is a Texas-based Luxury Senior Living organization committed to excellence in all we do to serve our residents. Since our inception, we have expanded to multiple locations in the Dallas, Houston, and Fort Worth areas. Each community offers a comprehensive continuum of care that includes Independent Living, Assisted Living, and Memory Care.
Here at TSL, we are dedicated to not only providing exceptional care to our residents but also fostering a supportive and rewarding work environment for our employees. If you are looking for an opportunity to join a rapidly growing organization that specializes in offering high quality experience for Seniors in your community and values innovation, compassion, and excellence in senior care, apply now!
We are currently seeking a Concierge Team Member at our Houston - Woodway community. In this role, you will be responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.
The Concierge Team Member reports directly to our Concierge Director who oversees day to day operations of the community's Concierge department.
Responsibilities...
Guests Relations:
- Greet all prospects, family and friends, vendors and other visitors.
- Assist residents with questions and concerns.
- Enforce community security protocol.
Communication:
- Communicates to all staff any changes in resident status.
- Communicates resident concerns or needs to the appropriate department director and Executive Director.
- Writes and reads updates in the Front Desk Communication Log every shift.
Record Keeping:
- Perform all resident safety and system checks.
- Record maintenance and/or building emergencies and report emergencies to responsible department director and the Executive Director.
- Assist the various department Directors with various tasks as requested.
Required...
- At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.
- Exhibits an energetic positive demeanor with a caring, compassionate attitude.
- Ability to effectively read, write and communicate in English.
- Ability to direct, supervise and coordinate the work of others and motivate positive performance.
- Possesses sound organizational and time management skills.
- Possesses good judgment, problem solving and decision-making skills.
- Ability to utilize the computer and related software programs.
- Ability to handle emergency situations in a professional and calm manner.
- Ability to maintain confidential matters.
Here’s why you should consider joining our team:
- Comprehensive Benefits: We offer a benefits package that includes health insurance, 401k, paid time off, and other perks to ensure the well-being and satisfaction of our employees.
- Growth Opportunities: As a rapidly growing company, we provide numerous opportunities for professional development and career advancement. We are committed to helping our employees achieve their career goals and reach their full potential.
- Diverse Opportunities: With a variety of roles across our multiple locations, you can find a position that matches your skills and interests. Whether you are passionate about healthcare, hospitality, administration, facilities, food & beverage or management, The Tradition offers diverse opportunities to thrive in your chosen field.
The Tradition Senior Living is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We believe that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
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