Concierge Supervisor

Key Responsibilities

• Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' services such as transportation, reservations, and dry cleaning in a timely manner, exceeding the highest expectations, all while exuding the Vibe at FIVE.
• Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.
• Serves as a key Point of Contact for Guests and efficiently responds to Guest Enquiries.
• Provides First-in-Class Advice and Booking Services for a wide variety of Guest Enquiries, including city tours, theatre tickets, restaurants, doctors, and flight bookings, amongst others.
• Creates a FIVE-Star Experience by professionally Welcoming all Guests, addressing their service needs, and showing Genuine Appreciation for their Visit.
• Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
• Review and Document pertinent Information in shift logs and daily memo books, prioritising outstanding requests from the previous day.
• Collaborates and Supports Management in various aspects, including hiring, training, scheduling, evaluating, and coaching FIVE Tribe members, embracing the FIVER spirit.
• Embraces the Vibe at FIVE by creating a Buzzing and Energising Atmosphere that represents the brand s Disruptive Vision.
• Maintains and Monitors office supply Inventory and Proactively Orders general office supplies as required.
• Adheres to FIVE s Health and Safety, Fire Regulations, and Procedural Standards, ensuring all FIVERs understand and apply them Effectively.
• Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures.
• Remains Physically Active, carrying out tasks that include standing, sitting, walking for extended periods, and engaging in Hands-on tasks ensuring High-Quality Service that exceeds Guest Expectations.
• Guarantees an Insta-Worthy Appearance and Uniform Conformity among all FIVE Tribe Members, upholding the Glamorous Image of FIVE.