Concierge with Personal Vehicle

Location: Media City, Dubai, UAE

Company: A leading holiday homes and property management company in Dubai

Languages Required: English & Russian

Job Overview:

We are looking for an experienced Concierge offering exceptional, personalized service to guests, clients, or residents. The role involves managing arrange guest check-in and check-out. The concierge ensures the comfort and satisfaction of guests by providing high-level customer service and addressing their needs in a timely and professional manner.

Key Responsibilities

• Greet guests or clients upon arrival and provide a warm and professional welcome.
• Provide information and recommendations about the local area, including attractions, dining, shopping, entertainment, and events.
• Respond to guest inquiries promptly and offer assistance with any special needs, including room service, luggage, and arrangements.
• Handle guest complaints or concerns, working to resolve them in a manner that ensures satisfaction
• Ensure all guest interactions reflect the highest standard of hospitality, demonstrating empathy, professionalism, and confidentiality.
• Follow up with guests to ensure satisfaction after services are provided.
• Handle lost and found items, ensuring they are returned to the appropriate guest or stored according to company policy.
• Resolve complaints or issues that arise during a guest’s stay, ensuring a positive outcome.
• Act as the point of contact for emergency situations, ensuring guest safety and comfort.

Skills and Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality or related field preferred.
• Experience: Previous experience in a customer service or hospitality role (preferably in concierge services).
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask.
• Ability to remain calm under pressure and handle difficult situations diplomatically.
• In-depth knowledge of local area and attractions.
• Proficient in computer systems, including reservation software, Microsoft Office, and communication tools.

Languages: Fluency in Russian and English is required.

Working Conditions:

• Work Hours: Flexible hours, including weekends, holidays, and evening shifts.
• Physical Requirements: Ability to stand for extended periods, lift light items, and assist guests with luggage if necessary.
• Environment: Typically works in a hotel lobby, office, or residential complex, interacting with guests, staff, and external vendors.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Work Location: In person