Concierge/Receptionist

About Vervé Wellness

Vervé Wellness is Dubai’s premier home-service longevity and wellness provider, specializing in advanced IV therapy, peptide and hormone optimization, functional testing, and holistic biohacking solutions. We deliver personalized, medical-grade care directly to clients’ homes, hotels, and offices with the highest standards of luxury and confidentiality.

Our Concierge Receptionist is the voice of Vervé, handling client communications with precision and care, ensuring a seamless experience while guiding clients through their wellness journey.

Key Responsibilities

• Client Care & Communication
• Act as the first point of contact via phone, WhatsApp, and email, ensuring a warm and professional client experience.
• Provide clear, accurate information about services and memberships (without medical advice).
• Follow up with clients to confirm satisfaction and encourage repeat bookings.
• Scheduling & Coordination
• Manage daily appointments for nurses, doctors, and wellness practitioners across multiple locations.
• Anticipate logistics (traffic, travel time, urgent bookings) to ensure punctual service.
• Handle last-minute changes and VIP requests with professionalism and discretion.
• Service Excellence & Upselling
• Understand Vervé’s services well enough to recommend suitable add-ons (e.g., vitamin boosts with IVs, peptide programs, memberships).
• Identify opportunities to upgrade client experiences, always with tact and client focus.
• Contribute to sales growth by turning inquiries into bookings.
• Operations & Administration
• Maintain organized booking records and client files (CRM system training provided).
• Process payments, invoices, and track membership renewals.
• Ensure strict confidentiality

Qualifications & Skills

• Previous experience in hospitality, concierge, medical admin, or wellness services preferred.
• Quick learner with the ability to absorb new product/service knowledge and communicate it confidently.
• Strong English communication
• Professional appearance and interpersonal skills suited for VIP clientele.
• Ability to multitask in a fast-paced, high-demand environment.
• Proficiency in Microsoft Office; experience with CRM/booking software is an advantage.

Who We’re Looking For

We’re seeking a smart, proactive, and adaptable professional. Someone who can:

• Learn quickly and master a wide range of wellness and medical services.
• Deliver five-star, concierge-level service to high-profile clients.
• Stay composed under pressure and find solutions quickly.
• Support not just operations, but also growth through client relationship-building and upselling.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month