Concierge/Receptionist

Key Responsibilities:

• Greet and assist guests/residents in a courteous and professional manner
• Handle inquiries regarding facilities, services, and local information
• Arrange transportation, bookings, reservations, and appointments
• Coordinate with internal departments and external service providers
• Manage guest requests such as housekeeping, maintenance, and special services
• Handle complaints efficiently and escalate when necessary
• Maintain records of requests and services provided
• Ensure the lobby/reception area is clean, organized, and presentable
• Provide support during emergencies and follow safety procedures

Requirements & Qualifications:

• High school diploma or equivalent (Hospitality qualification preferred)
• Proven experience in customer service, hospitality, or concierge role
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Ability to multitask and work under pressure
• Knowledge of local area, services, and attractions (preferred)
• Proficiency in MS Office and basic computer skills

Skills & Competencies:

• Customer-focused attitude
• Professional appearance and demeanor
• Time management and attention to detail
• Multilingual skills (preferred)

Working Conditions:

• Shift-based role, including weekends and holidays
• May require standing for extended periods

Work Location: In person